Guest Ambassador Weekend -- 6am - 2pm - Saturday & Sunday

Park Place Operations Inc; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical (PPO or HDHP)

Dental

Vision

Health Savings Account (HSA)

Life insurance

Disability Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay

Job summary

Park Place Operations Inc. is seeking a Parking Guest Ambassador to efficiently manage parking operations and provide excellent customer service in Indianapolis, IN. You will direct vehicles to available spaces, monitor activity, and enforce regulations while assisting guests with inquiries.

The role requires at least one year of relevant experience, strong communication skills, and the ability to lift up to 25 pounds. Join a team focused on safety, efficiency, and guest satisfaction.

Qualifications

• High School Diploma or GED required.
• Excellent communication and customer service skills essential.
• Experience in dispatching, handling high-volume calls, or radio communications preferred.

Responsibilities

• Direct traffic to parking spaces using clear hand signals and verbal directions.
• Monitor parking lots to optimize space usage and prevent congestion.
• Enforce time limits and prohibited parking zones.
• Assist customers with parking inquiries and issues.
• Operate gates, ticket dispensers, and payment systems.
• Prepare reports on occupancy, revenue, and incidents.
• Maintain a clean, safe work environment.
• Collaborate with staff to ensure smooth operations.

Skills

Excellent communication

Interpersonal skills

Stress management

Basic math

Maps and directions

Problem solving

Teamwork

Independent work

Adaptability

Two-way radios

Record keeping

Physical ability

English proficiency

Education

High School Diploma or GED

Tools

Tablets

Radio equipment

Job description

Parking Guest AmbassadorJob Purpose:- To efficiently manage and coordinate the parking operations within a designated area, ensuring smooth traffic flow, maximizing parking capacity, and providing excellent customer service. This role involves directing vehicles to available parking spaces, monitoring parking activity, enforcing parking regulations and assisting customers with any parking-related inquiries or issues.Key Responsibilities:- Direct incoming and outgoing traffic to available parking spaces, utilizing clear hand signals and verbal communication.- Monitor parking lots to ensure efficient space utilization and prevent congestion.- Enforce parking regulations, including time limits, and prohibited parking zones.- Respond to customer inquiries regarding parking availability, directions, and regulations.- Help customers with parking-related issues, such as lost tickets or vehicle lockouts.- Maintain regular communication with other parking staff to ensure smooth operations.- Operate parking equipment, such as gates, ticket dispensers and payment systems.- Prepare reports on parking activity, including occupancy rates, revenue collected and any incidents.- Maintain a clean and organized work environment, ensuring the safety and security of the parking area.- Perform other related duties as assigned.Employee Benefits:- Medical (PPO or HDHP)- Dental- Vision- HSA (Health Savings Account)- Basic Life / AD&D- Supplemental Life / AD&D- Disability Insurance- EAP (Employee Assistance Program)- 401(k) Retirement Savings Plan- Paid Time Off (“PTO”)- Holiday PayRequired Education:- High School Diploma or GED equivalent or an equivalent combination of education and experience.Required Experience:- Minimum of one year of experience in dispatching, customer service or a related field.- Experience handling high-volume phone calls and radio communications.- Experience working in a fast-paced environment and managing multiple tasks simultaneously.- Experience with tablets, apps, technology.Required Skills and Abilities:- Excellent communication skills (verbal and written).- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.- Proficient in basic math and computer skills.- Ability to read and interpret maps and directions.- Strong problem-solving and decision-making skills.- Ability to work independently and as part of a team.- Ability to adapt to changing priorities.- Ability to operate two-way radios and other communication equipment.- Ability to maintain accurate records and documentation.- Ability to lift and move up to 25 pounds.- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.- Ability to understand and follow written and verbal instructions.- Ability to communicate effectively in English (both written and spoken).- Ability to pass a background check and drug screening.- Must have license and reliable transportation