Airport Customer Service

Fast Park and Relax; Homeland Park (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Health Savings Account

Life Insurance

Disability Insurance

EAP

401(k)

Paid time off

Holiday pay

Job summary

Fast Park & Relax in Linthicum Heights, MD is seeking a dependable Parking Guest Ambassador to assist guests and manage parking operations overnight. The role focuses on directing traffic, answering questions, and enforcing parking rules while ensuring safety.

Candidates should have at least a high school diploma, one year of service experience, strong communication, and the ability to work 12am–8am on weekends. Benefits include comprehensive medical, dental, vision, 401(k), PTO, and more.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work overnight hours (12am–8am) on weekends.
• Experience with dispatching, customer service, or related field preferred.
• Ability to read maps and directions and handle basic math tasks.

Responsibilities

• Direct vehicles to parking spaces and guide traffic.
• Monitor lots to prevent congestion and enforce rules.
• Assist guests with questions and parking issues.
• Operate gates, ticket dispensers, and payment systems.
• Prepare reports on occupancy and incident activity.

Skills

Excellent communication

Strong interpersonal skills

Handle stressful situations calmly

Basic math skills

Computer skills

Map reading skills

Problem solving

Teamwork

Adapt to changing priorities

Read/write English effectively

Education

High School Diploma or GED

Tools

Two-way radios

Job description

Parking Guest Ambassador – Fast Park & RelaxLOCATION: 1718 West Nursery Road, Linthicum Heights, MD 21090$17.00/hour with review after 90 days for a pay increase of $.50/hourShifts:12am - 8am Saturday & Sunday (this is an overnight shift)About the RoleFast Park & Relax is seeking a dependable, customer‑focused Parking Guest Ambassador to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers.Job PurposeTo effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment.Key ResponsibilitiesDirect incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructionsMonitor parking lots to ensure efficient space usage and prevent congestionEnforce parking rules, including time limits and prohibited parking areasRespond to customer questions about parking availability, directions, and regulationsAssist customers with parking‑related issues (lost tickets, lockouts, etc.)Communicate regularly with parking team members to ensure smooth operationsOperate parking equipment, including gates, ticket dispensers, and payment systemsPrepare reports on parking occupancy, revenue, and incident activityMaintain a clean, organized work area and ensure the safety and security of parking facilitiesPerform other related duties as assignedEmployee BenefitsFast Park & Relax offers a strong, competitive benefits package, including:Medical (PPO or HDHP)DentalVisionHealth Savings Account (HSA)Basic Life / AD&DSupplemental Life / AD&DDisability InsuranceEmployee Assistance Program (EAP)401(k) Retirement Savings PlanPaid Time Off (PTO)Holiday PayIdeal CandidateCustomer‑service orientedReliable and able to work overnight/weekend shiftsExcellent communicatorComfortable working outdoors and on your feetAble to multitask in a fast‑moving environmentJoin Our Team!If you enjoy helping guests, keeping operations running smoothly, and being part of a supportive and dynamic team, we encourage you to apply for our Parking Guest Ambassador position.Required Education:- High School Diploma or GED equivalent or an equivalent combination of education and experience.Required Experience:- Minimum of one year of experience in dispatching, customer service or a related field.- Experience handling high-volume phone calls and radio communications.- Experience working in a fast-paced environment and managing multiple tasks simultaneously.Required Skills and Abilities:- Excellent communication skills (verbal and written).- Strong interpersonal skills and ability to maintain professionalism with diverse individuals.- Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.- Proficient in basic math and computer skills.- Ability to read and interpret maps and directions.- Strong problem-solving and decision-making skills.- Ability to work independently and as part of a team.- Ability to adapt to changing priorities and meet deadlines.- Knowledge of parking procedures (preferred).- Ability to operate two-way radios and other communication equipment.- Ability to maintain accurate records and documentation.- Ability to lift and move up to 25 pounds.- Ability to climb, balance, stoop, kneel, crouch or crawl as needed.- Ability to understand and follow written and verbal instructions.- Ability to communicate effectively in English (both written and spoken).- Ability to pass a background check and drug screening.- Must be able to work 12am - 8am.