GTM Technical Enablement Lead

OpenAI; California (MO); On-site; USD 150,000 - 210,000; Full time

Job summary

OpenAI is seeking a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles. Foundational onboarding establishes a baseline in the first 30 days, with deeper development focused on days 30-90 and beyond.

You will partner with Product and SME leaders to translate complex product and deployment concepts into role-specific curricula, labs, demos, simulations, assessments, and manager reinforcement, ensuring new

Qualifications

• 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role.
• Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations.
• Experience working directly with customers on complex, deeply technical SaaS platforms is required.
• Strong program management, facilitation, and written and verbal communication skills.
• Willingness to work in-office in San Francisco.

Responsibilities

• Own the design and delivery of day 30-90 role-specific onboarding for technical GTM roles
• Define learning outcomes and readiness standards in partnership with technical GTM leaders
• Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior
• Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios
• Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness
• Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve
• Coach subject-matter experts and facilitators to teach technical content clearly and effectively
• Establish repeatable content-governance and reinforcement systems that scale across roles and regions
• Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency

Skills

Program management

Cross-functional collaboration

Technical enablement

Facilitation

Written and verbal communication

Learning design

Job description

OpenAI is seeking a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles. Foundational onboarding establishes a baseline in the first 30 days, with deeper development focused on days 30-90 and beyond.

You will partner with Product and SME leaders to translate complex product and deployment concepts into role-specific curricula, labs, demos, simulations, assessments, and manager reinforcement, ensuring new