GTM Technical Onboarding Lead

Slope; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

OpenAI is seeking a GTM Technical Onboarding Program Manager to define and deliver role-specific onboarding for technical customer-facing GTM roles. The role focuses on days 30–90, turning product and deployment knowledge into practical capability, with content built in partnership with Product and GTM leaders.

You will design curricula, labs, demos, assessments, and certifications, ensuring managers have clear readiness signals and content stays current as products evolve across regions.

Qualifications

• 5-8 years in technical enablement or a customer-facing technical role
• Demonstrated ability to develop fluency in complex SaaS products and deployments
• Experience working with customers on deeply technical platforms
• Strong discovery, scoping and solution judgment to map customer needs to technical recommendations
• Experience creating hands-on technical experiences (labs, demos, simulations, practice)
• Excellent cross-functional collaboration with Product and GTM leaders
• Strong program management, facilitation, and communication skills
• Willingness to work in-office in San Francisco

Responsibilities

• Own the design and delivery of day 30–90 onboarding for technical GTM roles
• Define learning outcomes and readiness standards with GTM leaders
• Build curricula translating complex product concepts into job-specific behavior
• Design hands-on experiences (labs, demos, simulations, discovery practice)
• Create assessments, certifications, and manager-ready signals of proficiency
• Source, validate, and refresh content with Product and GTM leaders as products evolve
• Coach SMEs and facilitators to teach content clearly and effectively
• Establish governance and reinforcement systems that scale across roles and regions
• Use learner feedback and data to improve practice and program efficiency

Skills

Technical enablement

Solutions Engineering

Customer-facing

Program management

Cross-functional collaboration

Communication

Product and deployment knowledge

Job description

OpenAI is seeking a GTM Technical Onboarding Program Manager to define and deliver role-specific onboarding for technical customer-facing GTM roles. The role focuses on days 30–90, turning product and deployment knowledge into practical capability, with content built in partnership with Product and GTM leaders.

You will design curricula, labs, demos, assessments, and certifications, ensuring managers have clear readiness signals and content stays current as products evolve across regions.