GTM Tech & Commercial Operations Director (Remote)

WCG Clinical, Inc.

Hartford (CT)

Remoto

USD 107.000 - 166.000

Tempo pieno

10 giorni fa

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Vantaggi offerti da questo lavoro

Health insurance

401(k) with company match

Flexible spending accounts

Paid holidays and vacation

Descrizione del lavoro

WCG Clinical, Inc. is seeking a Director of Commercial Process & GTM Technology to define the future-state selling motion and the technology-enabled processes that support lead-to-cash and customer lifecycle.

This leader will own Salesforce.com, Gong, and CLM tooling to connect engagement, forecasting, and contracting across Commercial, Marketing, Finance, Legal, and IT. You will establish governance, drive adoption, and lead cross-functional transformation to deliver value, improve visibility,

Competenze

Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology.
Deep functional knowledge of Salesforce.com, including platform governance, roadmap management, data quality, adoption, reporting, integrations, and workflow design.
Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting.
Ability to think beyond individual systems and design an integrated commercial operating model across process, data, technology, governance, and user behavior.
Proven ability to translate commercial strategy and business needs into clear process designs, platform requirements, priorities, and executable roadmaps.
Strong analytical and problem-solving skills, with the ability to use data and business insights to evaluate performance, diagnose root causes, and guide decisions.
Demonstrated success leading cross-functional transformation, influencing senior stakeholders, and driving adoption without relying solely on direct authority.
Excellent written, verbal, facilitation, and executive communication skills, with the ability to make complex process and technology concepts clear to varied audiences.
Experience in clinical research, life sciences, healthcare services, or another complex business-to-business services environment preferred.
High attention to detail with the ability to manage multiple priorities, dependencies, and deadlines in a dynamic environment.

Mansioni

Define and execute the multi-year roadmap for selling motion and go-to-market technology ecosystem.
Position Salesforce.com as the foundational commercial platform across end-to-end lead-to-cash and customer lifecycle.
Own Salesforce.com product strategy, governance, and data standards for the Commercial organization.
Lead design and standardization of scalable commercial processes supporting opportunity development, forecasting, and contracting.
Define the integrated operating model for customer engagement using Gong and other tools.
Advance opportunity management by aligning Salesforce.com and Gong workflows for visibility into health and actions.
Strengthen forecasting with Commercial and Finance leadership, using Gong forecasting capabilities.
Collaborate with Legal on contract lifecycle management processes and data continuity.
Identify, resolve, and prevent process, data, integration, and workflow gaps across the ecosystem.
Establish governance forums and decision rights for priorities across departments.
Translate business strategy into process designs, platform requirements, and roadmaps.
Develop adoption, data quality, and performance measures to identify improvement opportunities.
Lead change management and stakeholder communications to embed new capabilities.
Maintain a disciplined intake and prioritization process for enhancements, defects, and reporting needs.
Partner with technology teams and external providers to ensure scalable, secure solutions.
Serve as strategic advisor to Commercial leadership on selling-process design and technology opportunities.
Lead by example to foster accountability, collaboration, and continuous improvement.