Director, GTM Tech & Commercial Processes — Remote

WCG Clinical, Inc.

Richmond (VA)

Remoto

USD 107.000 - 166.000

Tempo pieno

10 giorni fa

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Medical, dental, vision, life and AD&D

401(k) with company match

Tuition reimbursement

Paid holidays, vacation, and sick time

Continuing education support

Descrizione del lavoro

WCG is seeking a Director, Commercial Process & GTM Technology to define and advance the future-state selling motion and tech-enabled processes across the lead-to-cash and customer lifecycle. You will position Salesforce.com as the core platform within an integrated commercial tech ecosystem.

You will own the vision, governance, roadmap, adoption, and continuous improvement of Salesforce.com while collaborating with Commercial, Marketing, Finance, Legal, Operations, IT, and other stakeholders to

Competenze

Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology.
Deep functional knowledge of Salesforce.com.
Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting.
Experience partnering with Legal on contract lifecycle management processes and technology.
Ability to translate commercial strategy and business needs into clear process designs, platform requirements, priorities, and executable roadmaps.
Excellent written, verbal, facilitation, and executive communication skills.
Experience in clinical research, life sciences, healthcare services, or a related complex B2B environment.

Mansioni

Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem.
Position Salesforce.com as the foundational commercial platform within the end-to-end lead-to-cash and customer lifecycle, connecting engagement, forecasting, contracting, and post-sale handoffs.
Own Salesforce.com product strategy, governance, system roadmap, release priorities, data standards, user experience, adoption, and ongoing optimization for the Commercial organization.
Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes that support how WCG identifies, engages, develops, forecasts, contracts, wins, and transitions customer opportunities.
Define the integrated operating model for customer engagement using Gong and other relevant tools, including capturing interactions, insights, risks, commitments, and next actions.
Advance opportunity management by aligning Salesforce.com and Gong workflows, data, and user practices for visibility into opportunity health and actions.
Partner with Commercial and Finance leadership to strengthen forecasting processes, leveraging Gong forecasting capabilities with clear definitions and governance.
Collaborate with Legal to leverage the contract lifecycle management solution and improve visibility from opportunity development through contracting.
Identify and resolve process, data, integration, and workflow gaps across the commercial technology ecosystem to reduce manual work and misalignment.
Establish governance forums and decision rights for priorities, coordinating requirements across Commercial, Marketing, Finance, Legal, Operations, and IT.
Translate business strategy and user needs into process designs, platform requirements, priorities, and measurable outcomes.
Develop adoption, data quality, process compliance, pipeline, forecasting, cycle-time, and user-experience measures to identify trends.
Lead change management, stakeholder communication, training strategy, and reinforcement activities to embed new capabilities.
Maintain a disciplined intake and prioritization process for enhancements, defects, integrations, reporting needs, and new capabilities.