Director, GTM Tech & Commercial Processes (Remote)

WCG Clinical, Inc.; Columbus (OH); Remote; USD 107,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision, life anddisb.

401(k) with company match

Tuition reimbursement

Job summary

WCG is seeking a Director of Commercial Process & GTM Technology to define and advance the future-state selling motion and the technology-enabled processes supporting the lead-to-cash and customer lifecycle. You will position Salesforce.com as the foundational platform within an integrated commercial tech ecosystem.

You will own the Salesforce.com strategy, governance, and adoption, collaborating across Commercial, Marketing, Finance, Legal, Operations, IT, and other stakeholders to connect

Qualifications

• Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology.
• Deep functional knowledge of Salesforce.com, including platform governance, roadmap management, data quality, adoption, reporting, integrations, and workflow design.
• Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting.

Responsibilities

• Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem.
• Position Salesforce.com as the foundational commercial platform within the end-to-end lead-to-cash and customer relationship lifecycle, connecting business processes and information across customer engagement, opportunity management, forecasting, contracting, and post-sale handoffs.
• Own Salesforce.com product strategy, platform governance, system roadmap, release priorities, data standards, user experience, adoption, and ongoing optimization for the Commercial organization.
• Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes that support how WCG identifies, engages, develops, forecasts, contracts, wins, and transitions customer opportunities.
• Define the integrated operating model for customer engagement using Gong and other relevant tools, including expectations for capturing customer interactions, insights, risks, commitments, and next actions.

Skills

Salesforce

Gong

Commercial operations

Forecasting

Education

Bachelor’s degree in business, information systems, technology, data, life sciences, or related field

Tools

Salesforce.com

Gong

Contract Lifecycle Management

Job description

WCG is seeking a Director of Commercial Process & GTM Technology to define and advance the future-state selling motion and the technology-enabled processes supporting the lead-to-cash and customer lifecycle. You will position Salesforce.com as the foundational platform within an integrated commercial tech ecosystem.

You will own the Salesforce.com strategy, governance, and adoption, collaborating across Commercial, Marketing, Finance, Legal, Operations, IT, and other stakeholders to connect