Director, GTM Tech & Commercial Processes (Remote)

WCG Clinical, Inc.; Augusta (ME); Remoto; USD 107.000 - 166.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health and financial保护

401(k) with company match

Paid holidays, vacation, and sick time

Employee assistance programs

Career development opportunities

Descrizione del lavoro

WCG seeks a Director of Commercial Process & GTM Technology to define and advance the future-state selling motion and technology-enabled processes across the lead-to-cash and customer lifecycle. This leader will position Salesforce.com as the foundational platform within an integrated commercial tech ecosystem.

The role drives governance, roadmap, adoption, and continuous improvement across Commercial, Marketing, Finance, Legal, and IT, aligning opportunities, forecasting, and contracts with

Competenze

• Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology.
• Experience defining and implementing end-to-end lead-to-cash, opportunity-to-contract, or customer lifecycle processes in a complex, matrixed organization.
• Deep functional knowledge of Salesforce.com, including platform governance, roadmap management, data quality, adoption, reporting, integrations, and workflow design.
• Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting.
• Ability to think beyond individual systems and design an integrated commercial operating model across process, data, technology, governance, and user behavior.
• Proven ability to translate commercial strategy and business needs into clear process designs, platform requirements, priorities, and executable roadmaps.

Mansioni

• Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem.
• Position Salesforce.com as the foundational commercial platform within the end-to-end lead-to-cash and customer lifecycle, connecting business processes and information across customer engagement, opportunity management, forecasting, contracting, and post-sale handoffs.
• Own Salesforce.com product strategy, platform governance, system roadmap, release priorities, data standards, user experience, adoption, and ongoing optimization for the Commercial organization.
• Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes that support how WCG identifies, engages, develops, forecasts, contracts, wins, and transitions customer opportunities.
• Define the integrated operating model for customer engagement using Gong and other relevant tools, including expectations for capturing customer interactions, insights, risks, commitments, and next actions.

Conoscenze

Salesforce.com

Gong

Revenue operations

Go-to-market tech

Cross-functional collaboration

Data governance

Forecasting

Contract lifecycle management

Process design

Executive communication

Formazione

Bachelor’s degree in business or related field

Strumenti

Salesforce.com

Gong

Descrizione del lavoro

WCG seeks a Director of Commercial Process & GTM Technology to define and advance the future-state selling motion and technology-enabled processes across the lead-to-cash and customer lifecycle. This leader will position Salesforce.com as the foundational platform within an integrated commercial tech ecosystem.

The role drives governance, roadmap, adoption, and continuous improvement across Commercial, Marketing, Finance, Legal, and IT, aligning opportunities, forecasting, and contracts with