Remote Director, Commercial Systems & GTM Technology

WCG Clinical, Inc.; Montgomery (AL); Remote; USD 107,000 - 166,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

On-the-job training

Certification support

Paid holidays

Vacation & sick time

Career development opportunities

Job summary

WCG is seeking a Director, Commercial Process & GTM Technology to lead the future-state selling motion and the tech-enabled processes that support the complete lead-to-cash and customer lifecycle.

The role owns Salesforce.com strategy, governance, and adoption, and collaborates with Commercial, Marketing, Finance, Legal, IT to connect engagement, forecasting, contracting, and handoffs.

Qualifications

• Minimum of 10 years in commercial or revenue operations and related fields.
• Experience defining end-to-end lead-to-cash processes in a complex org.
• Deep Salesforce.com knowledge including governance and adoption.
• Experience using Gong for revenue intelligence and forecasting.
• Experience collaborating with Legal on contract lifecycle processes.
• Ability to design an integrated commercial operating model across process, data, and tech.
• Strong analytical, communication, and stakeholder-management skills.
• Healthcare/life sciences or clinical research exposure is a plus.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Develop and maintain the future-state vision and multi-year roadmap for selling motion and commercial tech.
• Position Salesforce.com as the foundational platform across the customer lifecycle.
• Own Salesforce product strategy, governance, data standards, and adoption.
• Design scalable commercial processes for opportunity management, forecasting, and contracting.
• Define the integrated operating model using Gong and other tools.
• Advance opportunity management with Gong and Salesforce alignment.
• Collaborate with Legal and Finance to strengthen forecasting and CLM.
• Identify and resolve data, integration, and workflow gaps across the ecosystem.

Skills

Commercial operations

Revenue operations

Sales operations

Go-to-market technology

Data-driven decision making

Cross-functional collaboration

Executive communication

Process transformation

Strategic planning

Analytical mindset

Education

Bachelor’s degree in business / information systems / technology / data / life sciences

Tools

Salesforce

Gong

Contract lifecycle management

Job description

WCG is seeking a Director, Commercial Process & GTM Technology to lead the future-state selling motion and the tech-enabled processes that support the complete lead-to-cash and customer lifecycle.

The role owns Salesforce.com strategy, governance, and adoption, and collaborates with Commercial, Marketing, Finance, Legal, IT to connect engagement, forecasting, contracting, and handoffs.