Director, Commercial Tech & GTM Systems - Remote

WCG Clinical, Inc.; Juneau (AK); Remoto; USD 107.000 - 166.000; Tempo pieno

Descrizione del lavoro

WCG Clinical, Inc. is seeking a Director of Commercial Process & GTM Technology to define and advance the future-state selling motion and the technology-enabled processes that support the lead-to-cash and customer lifecycle.

The role centers on Salesforce.com as the foundational platform within an integrated commercial tech ecosystem and requires collaboration across Commercial, Marketing, Finance, Legal, and IT.

Competenze

• Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology.
• Deep functional knowledge of Salesforce.com, including platform governance, roadmap management, data quality, adoption, reporting, integrations, and workflow design.
• Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting.
• Experience partnering with Legal and business stakeholders on contract lifecycle management processes and technology.

Mansioni

• Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem.
• Position Salesforce.com as the foundational commercial platform within the end-to-end lead-to-cash and customer relationship lifecycle, connecting business processes and information across customer engagement, opportunity management, forecasting, contracting, and post-sale handoffs.
• Own Salesforce.com product strategy, platform governance, system roadmap, release priorities, data standards, user experience, adoption, and ongoing optimization for the Commercial organization.
• Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes that support how WCG identifies, engages, develops, forecasts, contracts, wins, and transitions customer opportunities.
• Define the integrated operating model for customer engagement using Gong and other relevant tools, including expectations for capturing customer interactions, insights, risks, commitments, and next actions.
• Advance opportunity management by aligning Salesforce.com and Gong workflows, data, and user practices to create consistent visibility into opportunity health, progression, stakeholder engagement, and required actions.
• Partner with Commercial and Finance leadership to strengthen forecasting processes and fully leverage Gong forecasting capabilities, supported by clear definitions, governance, cadence, and accountability.
• Collaborate with WCG’s Legal team to fully leverage the contract lifecycle management solution and improve visibility, workflow alignment, status transparency, and data continuity from opportunity development through contracting.
• Identify and resolve process, data, integration, and workflow gaps across the commercial technology ecosystem, with a focus on reducing manual work, duplicate entry, disconnected handoffs, and inconsistent user practices.

Formazione

Bachelor’s degree in business, information systems, technology, data, life sciences, or a related field

Strumenti

Salesforce

Gong

Contract lifecycle management

Descrizione del lavoro

WCG Clinical, Inc. is seeking a Director of Commercial Process & GTM Technology to define and advance the future-state selling motion and the technology-enabled processes that support the lead-to-cash and customer lifecycle.

The role centers on Salesforce.com as the foundational platform within an integrated commercial tech ecosystem and requires collaboration across Commercial, Marketing, Finance, Legal, and IT.