GTM Systems Analyst, Salesforce & CPQ

sproutsocial; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Sprout Social is seeking a Business Analyst for GTM Systems within the Sales & Customer Experience organization. You will bridge revenue teams and the systems they rely on, translating business needs into precise requirements and validating builds before they reach the field, while collaborating closely with our Salesforce IT team and CPQ initiatives.

You'll influence marketing and pipeline attribution, data quality, and reporting, and play a lead role in CPQ evaluation, with opportunities to

Qualifications

• 4+ years of experience in business analysis or sales operations for a B2B SaaS GTM team.
• Hands-on Salesforce experience and a working understanding of the data model.
• Proven ability to gather business requirements and write user stories and acceptance criteria.
• Experience planning and running UAT and managing releases with a central IT team that owns the platform.
• Fluency in GTM data: pipeline, forecast, bookings and renewals.
• Clear written and verbal communication with both frontline teams and executives.

Responsibilities

• Partner with Sales, Marketing, Customer Success, Renewals and Deal Desk to turn business needs into clear requirements, user stories and acceptance criteria.
• Own intake and prioritization for GTM systems requests, working with the Director of GTM Systems & Applied AI and Salesforce IT to maintain a single, prioritized backlog.
• Plan and run user acceptance testing, triage defects, and secure business-owner sign-off before changes reach the field.
• Write release notes and field communications, and support reps and managers through changes.
• Lead requirements, scenario design and scoring for our CPQ evaluation, and support delivery of the CPQ roadmap.
• Define and fix marketing and pipeline attribution: requirements, source data capture in Salesforce, and validated reporting that Marketing and Sales both trust.

Skills

Business analysis

Salesforce

UAT

Requirements

Tools

Salesforce CPQ

SOQL

Gong

Job description

Sprout Social is seeking a Business Analyst for GTM Systems within the Sales & Customer Experience organization. You will bridge revenue teams and the systems they rely on, translating business needs into precise requirements and validating builds before they reach the field, while collaborating closely with our Salesforce IT team and CPQ initiatives.

You'll influence marketing and pipeline attribution, data quality, and reporting, and play a lead role in CPQ evaluation, with opportunities to