GTM Policy & Trust Lead - E‑Commerce

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 paid holidays a year

10 paid sick days a year

17 days of Paid Personal Time

Job summary

TikTok Inc. in Seattle seeks a GTM Policy Program Manager to drive policy education, governance, and go-to-market initiatives across the Global E-Commerce Governance and Experience team.

You will collaborate with product, algorithm, governance operations, and regional teams to translate policy insights into scalable guidance for merchants and creators. The role requires Mandarin and English fluency, 3+ years in governance or related fields, and a track record of delivering cross-functional

Qualifications

• Bachelor's degree or equivalent; 3+ years in product strategy, operations, governance, or consulting.
• Hands-on governance/trust and safety experience in an e-commerce marketplace or digital platform.

Responsibilities

• Serve as the primary policy education contact for U.S. e-commerce stakeholders and merchants; develop and deliver education strategies.
• Design and execute education programs addressing key violation/non-violation scenarios; manage end-to-end processes.
• Translate policy requirements into actionable guidance for merchants to improve compliance.
• Establish measurement frameworks, dashboards, and AI-powered tools to support policy initiatives.
• Define KPIs and enable access to analyze merchant violation cases and remediation recommendations.
• Partner with Product, Algorithm, Governance Operations, and e-commerce teams to align priorities.
• Lead cross-functional project planning and execution with timely delivery and measurable impact.

Skills

Policy education

Governance

Go-to-market

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree or equivalent

Job description

TikTok Inc. in Seattle seeks a GTM Policy Program Manager to drive policy education, governance, and go-to-market initiatives across the Global E-Commerce Governance and Experience team.

You will collaborate with product, algorithm, governance operations, and regional teams to translate policy insights into scalable guidance for merchants and creators. The role requires Mandarin and English fluency, 3+ years in governance or related fields, and a track record of delivering cross-functional