Creator Policy & Programs Leader — Growth & Trust

TikTok Inc.; San Jose (CA); On-site; USD 108,000 - 151,000; Full time

Job summary

TikTok Inc. in San Jose is seeking a policies and governance professional to join the E-commerce Governance and Experience team. This role focuses on shaping content safety policies and creator ecosystem health across a global marketplace.

You will work with Engineering, Ops, Product and Moderation to implement strategies, build workflows, and ensure the day-to-day quality of launches. Travel may be required to collaborate across timezones and locations.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety.
• Driven, motivated and proactive; coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.
• Willingness to travel when needed and work across timezones.
• Familiarity with e-commerce compliance and ecosystem management will be advantageous.

Responsibilities

• Develop strategies and policies covering content and creator governance, to adhere to cultures, regulations, nuances.
• Develop strategies and policies for overall content and creator account health, violations, rewards, penalties, etc.
• Develop strategies and policies to mitigate risks, monitor, and raise the overall e-commerce content ecosystem quality and personalized recommendations.
• Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator governance pain points; derive and implement action plans and operational workflows to resolve them.
• Collaborate with cross-functional stakeholders -- including Engineering, Ops, Product, Moderation -- to develop and launch relevant strategies and policies from end-to-end.
• Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
• Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health.
• Communicate and conduct training as regards new strategies and policies, to ensure their effective implementation.
• Troubleshoot and resolve high-priority emergency cases that may arise.

Education

Bachelor's degree or equivalent practical experience

Job description

TikTok Inc. in San Jose is seeking a policies and governance professional to join the E-commerce Governance and Experience team. This role focuses on shaping content safety policies and creator ecosystem health across a global marketplace.

You will work with Engineering, Ops, Product and Moderation to implement strategies, build workflows, and ensure the day-to-day quality of launches. Travel may be required to collaborate across timezones and locations.