TikTok Shop - GTM Policy Program Manager Seattle Global Operations Regular

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 paid holidays a year

10 paid sick days a year

17 days of Paid Personal Time

Job summary

TikTok Inc. in Seattle seeks a GTM Policy Program Manager to drive policy education, governance, and go-to-market initiatives across the Global E-Commerce Governance and Experience team.

You will collaborate with product, algorithm, governance operations, and regional teams to translate policy insights into scalable guidance for merchants and creators. The role requires Mandarin and English fluency, 3+ years in governance or related fields, and a track record of delivering cross-functional

Qualifications

• Bachelor's degree or equivalent; 3+ years in product strategy, operations, governance, or consulting.
• Hands-on governance/trust and safety experience in an e-commerce marketplace or digital platform.

Responsibilities

• Serve as the primary policy education contact for U.S. e-commerce stakeholders and merchants; develop and deliver education strategies.
• Design and execute education programs addressing key violation/non-violation scenarios; manage end-to-end processes.
• Translate policy requirements into actionable guidance for merchants to improve compliance.
• Establish measurement frameworks, dashboards, and AI-powered tools to support policy initiatives.
• Define KPIs and enable access to analyze merchant violation cases and remediation recommendations.
• Partner with Product, Algorithm, Governance Operations, and e-commerce teams to align priorities.
• Lead cross-functional project planning and execution with timely delivery and measurable impact.

Skills

Policy education

Governance

Go-to-market

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree or equivalent

Job description

TikTok Shop - GTM Policy Program Manager

Location:

Seattle

Employment Type:

Regular

Job Code:

A90989

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Responsibilities

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud and abuse, and design the support experiences that resolve issues and strengthen trust.We sit at the center of this e-commerce ecosystem, working closely with business, product, engineering, and legal teams, and applying AI to deliver trust and support at scale. Getting this right means protecting users while giving businesses and creators a platform they can grow on.You will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.Global e-Commerce Governance and Experience (GNE) keeps the marketplace safe and trustworthy for buyers, sellers, and creators alike. Platform-wide policy and enforcement establish and protect baseline marketplace integrity.Within GNE, the Governance Solutions and Experiences team has two core mandates: 1) Provide Governance Solutions to address trust, quality, and operational challenges unique to specific industries, categories, user segments, and critical scenarios that platform-wide controls do not fully resolve. 2) Improve Seller and Creator Experience to ensure governance minimizes friction for legitimate businesses—empowering sellers and creators to clearly understand governance requirements, operate compliantly, and grow sustainably. Together, these workstreams enhance customer experience while supporting business growth.

• Serve as the primary point of contact for policy education initiatives targeting industry stakeholders and merchants in the U.S. E-Commerce market. Develop and deliver education strategies covering common compliant and non-compliant scenarios involving merchants, products, and creators. Drive policy awareness, understanding, and adoption, while improving key outcomes such as merchant satisfaction, policy understanding rates, and CCR.
• Design and execute targeted education programs and strategic initiatives addressing key violation and non-violation scenarios. Own the end-to-end process, including pre-incident strategic communication and risk assessment, in-incident monitoring and documentation, and post-incident remediation guidance, follow-up, and case consolidation.
• Translate policy requirements and governance insights into actionable guidance that helps merchants prevent violations and improve compliance.
• Establish and continuously improve measurement frameworks, data dashboards, and AI-powered tools to support policy education and compliance initiatives.
• Define and monitor key performance indicators, ensuring visibility into both business outcomes and operational effectiveness. Enable industry stakeholders to independently access and analyze individual and bulk merchant violation cases, identify improvement opportunities, and obtain actionable remediation recommendations.
• Partner closely with Product, Algorithm, Governance Operations, and e-Commerce teams to identify business needs, align priorities, and translate policy education requirements into scalable solutions.
• Lead cross-functional project planning and execution, ensuring effective stakeholder alignment, timely delivery, and measurable business impact.

Qualifications

• Minimum Qualification(s)
• Bachelor's degree or equivalent practical experience; 3+ years of professional experience in product strategy, operations, governance, or consulting.
• Hands-on experience in governance, trust and safety, moderation, or policy enforcement within an e-Commerce marketplace or digital platform, with a proven ability to balance customer experience with business growth.
• Strong problem-framing capabilities, with the ability to translate ambiguous industry or category challenges into structured problem statements, target populations, actionable solution paths, and measurable business outcomes.
• Ability to synthesize quantitative data and qualitative insights (customer feedback, user research, case studies) into well-supported priorities and decisions. Demonstrated experience in defining outcome metrics, baselines, guardrails, A/B experiments, and post-launch evaluation.
• Demonstrated ability to lead complex cross-functional initiatives through influence, align stakeholders with competing priorities, navigate strategic trade-offs, and drive work from diagnosis to measurable results.
• Experience developing and executing go-to-market (GTM) strategies for new products, programs, or operational changes, including launch readiness, merchant/creator enablement, adoption, and post-launch iteration.
• In this role, you will be collaborating extensively with partner teams and directly presenting to leadership teams based in China and across APAC. This collaboration is necessary to support the strategy alignment and drive improvement to the category governance team. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.

Job Information

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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