Global Seller Governance Lead

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Personal time off

Job summary

TikTok’s E-commerce Governance and Experience (GNE) team is seeking a programs leader to design seller performance policies across onboarding, service quality, and fund management. You will drive governance frameworks, translate partner feedback into action, and lead global initiatives with APAC and China leadership to improve seller education, compliance, and risk management.

Fluency in Mandarin and English is required, and you will collaborate with regional teams to enable a safe, high-trust

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in e-Commerce or marketplace platforms.
• 5+ years of experience in program management or related roles, with strong problem-solving skills, adaptability, and a proven ability to drive impact through cross-functional collaboration.
• Fluency in Mandarin and English is required for this role.

Responsibilities

• Develop seller governance policies across onboarding, service quality, and fund management through benchmarking and seller profile analysis.
• Create intelligence and insight strategies by analyzing business data and seller satisfaction metrics.
• Build global governance capabilities, including monitoring mechanisms and support structures, to help regional teams meet performance targets.
• Translate seller experience insights into cross-functional action plans and support communication across teams.
• Deliver innovative, end-to-end solutions that enhance seller satisfaction, streamline operations, and reduce friction in the seller journey.
• Analyze key cost drivers to identify sustainable strategies for third-party sellers.
• Lead the development of strategy and vision for multiple areas and influence key stakeholders.
• Manage prioritization and trade-offs among customer and seller experience.
• Coach and provide guidance to regional teams to ensure seller satisfaction metrics are improving.
• Report business outcomes and seller impact to leadership through clear, data-backed presentations and recommendations.

Skills

Cross-functional collaboration

Program management

Problem solving

Mandarin fluency

Education

Bachelor's degree or equivalent practical experience

Job description

TikTok’s E-commerce Governance and Experience (GNE) team is seeking a programs leader to design seller performance policies across onboarding, service quality, and fund management. You will drive governance frameworks, translate partner feedback into action, and lead global initiatives with APAC and China leadership to improve seller education, compliance, and risk management.

Fluency in Mandarin and English is required, and you will collaborate with regional teams to enable a safe, high-trust