GTM Policy Programs Lead: Education & Compliance

TikTok Inc.; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Job summary

The Global E-Commerce Governance and Experience (GNE) team at TikTok seeks a GTM Policy Program Manager to drive policy education and compliance across the U.S. e-commerce ecosystem.

You will develop scalable education strategies, collaborate with Product, Governance, and Operations, and use data and AI-driven solutions to improve merchant understanding and ecosystem health. In this role you will lead cross-functional initiatives, translate policy requirements into actionable guidance for

Qualifications

• Bachelor's degree or equivalent practical experience; 3+ years in product strategy, operations, governance, or consulting.
• Experience in governance, trust and safety, moderation, or policy enforcement for an e-commerce marketplace.
• Ability to synthesize data and customer insights into priorities and decisions.

Responsibilities

• Serve as the primary contact for policy education initiatives targeting industry stakeholders and merchants in the U.S. e-Commerce market.
• Design and execute targeted education programs and strategic initiatives addressing key violation and non-violation scenarios.
• Translate policy requirements and governance insights into actionable guidance that helps merchants prevent violations and improve compliance.
• Establish and continuously improve measurement frameworks, data dashboards, and AI-powered tools to support policy education and compliance initiatives.

Skills

Mandarin & English fluency

Cross-functional collaboration

Go-to-market experience

Education

Bachelor's degree or equivalent practical experience

Job description

The Global E-Commerce Governance and Experience (GNE) team at TikTok seeks a GTM Policy Program Manager to drive policy education and compliance across the U.S. e-commerce ecosystem.

You will develop scalable education strategies, collaborate with Product, Governance, and Operations, and use data and AI-driven solutions to improve merchant understanding and ecosystem health. In this role you will lead cross-functional initiatives, translate policy requirements into actionable guidance for