GTM Engineering - ShareGate

sharegateen; United States; Remote; USD 77,000 - 98,000; Full time

Benefits offered by this job

Remote work

In-person gatherings

Healthcare coverage

Wellness budget

Job summary

sharegateen is hiring to build and operate AI agents and workflows that help retain existing customers and identify expansion opportunities. This embedded go-to-market engineering role connects customer usage, support, and renewal signals to timely actions by account and sales teams.

You will monitor renewal health, surface at-risk accounts, and develop cross-sell workflows. Expect collaboration across product, marketing, and sales with a strong emphasis on data quality and automation.

Qualifications

• Hands-on RevOps, go-to-market or marketing operations or similar engineering role with automation.
• Experience with low-code workflow tools and Python or TypeScript.
• Practical experience designing and shipping AI agents or LLM workflows, including tool use and orchestration.
• SQL skills for querying/validating usage, support and renewal data.
• Strong CRM and data-modeling skills connecting product data to CRM records.

Responsibilities

• Monitor renewal health and surface at-risk accounts with context and follow-up actions.
• Build cross-sell workflow to assess product fit, research accounts, personalize outreach and route leads.
• Maintain reliable data flows between product systems and CRM including data quality and deliverability.
• Replace manual tasks with reusable automations for customer and sales teams.
• Track pipeline, conversion, renewal results and revenue impact; run controlled experiments to improve results.
• Support adoption with clear procedures, demos and playbooks.

Skills

RevOps

Go-to-market

Automation

Customer success ops

Tools

Python

TypeScript

SQL

CRM

Job description

Role overview

Build and operate AI agents and workflows that help retain existing customers and identify relevant expansion opportunities. This embedded go-to-market engineering role connects customer usage, support, and renewal signals to timely actions by account and sales teams.

Responsibilities

• Monitor renewal health and surface accounts at risk, with useful context and suggested follow-up actions.
• Build a cross-sell workflow that assesses product fit, researches accounts, personalizes outreach, qualifies interest, and routes promising leads.
• Maintain reliable data flows between product systems and the CRM, including data quality, attribution, and outbound deliverability.
• Replace manual tasks with reusable automations that customer and sales teams can operate themselves.
• Track pipeline, conversion, renewal results, and revenue impact; use controlled experiments to improve results.
• Support adoption with clear procedures, demonstrations, and playbooks.

Requirements

• Hands-on experience in RevOps, go-to-market or marketing operations, customer success operations, or a similar engineering role, including automation work.
• Experience with low-code workflow tools and working knowledge of Python or TypeScript for integrations and data transformation.
• Practical experience designing and shipping AI agents or LLM workflows, including tool use, orchestration, and evaluation.
• Working SQL skills for querying and validating customer usage, support, and renewal data.
• Strong CRM and data-modeling skills, with experience connecting product data to CRM records and managing outbound deliverability.
• Understanding of subscription measures such as renewal rate, net retention, and customer lifetime value; able to partner directly with sales and account teams.

Nice to have

• Experience building AI-based qualification or scoring, working in B2B SaaS with multiple product lines, or explaining technical systems through published content.

Benefits and work setup

• Remote work across Canada, with access to a city office and twice-yearly in-person gatherings.
• The package includes base pay of CAD $110,000–$140,000, OTE of CAD $120,000–$155,000, a long-term incentive program, retirement contributions, family health coverage, telemedicine, a wellness budget, and flexible vacation.