GTM Engineering Leader, Enterprise Services

LeanScale, Inc.; Waltham (MA); Hybrid; USD 170,000 - 250,000; Full time

Job summary

ZoomInfo is seeking a Manager, GTM Engineering within the Professional Services arm to lead a high-performing pod of senior GTM engineering and consulting talent, owning the capacity, quality, and commercial performance of the GTM Engineering professional services sub-discipline.

You will set technical delivery standards, drive staffing and hiring strategy, and partner with Sales, Product, Engineering, and practice leadership to ensure that complex enterprise build engagements are scoped,

Qualifications

• 8-10+ years of progressive experience in solutions engineering, technical consulting, implementation, or professional services within B2B SaaS or enterprise technology environments (senior-level delivery).
• Bachelor's Degree in Business, Economics, Marketing, Computer Science, or related field; MBA or advanced degree strongly preferred.

Responsibilities

• Lead, manage, and develop a high-performing GTM Engineer team, including Team Leads, Senior GTM Engineers, and Principal GTM Engineers, through regular one-on-ones, performance feedback, career planning, and promotion advocacy.
• Own capacity planning, utilization, and staffing across active engagements and the pre-sales pipeline, balancing customer commitments, team workload, and growth priorities.
• Partner with Sales leadership and account teams on pre-sales technical strategy, scoping standards, pricing and hour estimation, and enterprise SOW review for build-oriented engagements.
• Serve as the escalation point for the most complex or at-risk engagements, intervening on scope, staffing, solution architecture, and customer relationship issues.
• Set and enforce delivery standards for solution design, build quality, documentation, testing, handoff, and customer enablement across all GTM Engineering teams.
• Establish and maintain operating rhythms for the discipline, including weekly staffing reviews, engagement health reviews, project status updates, and time tracking compliance.
• Drive hiring strategy, interviewing, and onboarding for GTM Engineering, including role definition, leveling decisions, and structured ramp plans for new team members.
• Own performance management and leveling decisions for the discipline in partnership with practice leadership, ensuring consistent application of the shared leveling framework.
• Identify skill gaps across the team and build training, certification, and enablement programs covering platform capabilities, data, automation, APIs, MCP, and AI-enabled solution patterns.
• Partner with GTM Consulting leadership to define engagement entry points, staffing models, and collaboration patterns for hybrid engagements requiring both strategic transformation and technical execution.
• Collaborate with Product, Engineering, Data, CX Ops, and Customer Success leadership to ensure solution feasibility, surface product gaps, and represent field technical needs in roadmap discussions.
• Report on utilization, pipeline, engagement health, delivery quality, and customer outcomes to practice and executive leadership, including portfolio-level status and risk visibility.
• Drive continuous evolution of the discipline's service catalog, solution playbooks, estimation models, reusable architectures, and technical IP to improve scalability and consistency of delivery.
• Maintain selective personal involvement in strategic customer relationships and high-stakes engagements, serving as an executive sponsor or technical advisor where needed.

Job description

ZoomInfo is seeking a Manager, GTM Engineering within the Professional Services arm to lead a high-performing pod of senior GTM engineering and consulting talent, owning the capacity, quality, and commercial performance of the GTM Engineering professional services sub-discipline.

You will set technical delivery standards, drive staffing and hiring strategy, and partner with Sales, Product, Engineering, and practice leadership to ensure that complex enterprise build engagements are scoped,