GTM Engineer, CX Automation & Growth AI

Clay; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Clay is seeking a GTM Engineer - CX to elevate post-sale workflows and build automations that reduce churn and identify expansion opportunities. You will work at the intersection of GTM Engineering and CX, coordinating with Product Support, Growth Strategy, and data teams to turn customer data into proactive actions.

Ideal candidates have deep RevOps/GTM Engineering experience, plus hands-on work with Salesforce, Gainsight, and data tooling.

Qualifications

• Responsibilities and requirements are taken from the job ad text.

Responsibilities

• Build and own post-sale workflow automations (health scoring, churn signals, expansion triggers).
• Collaborate with Growth Strategy, Forward Deployed Eng and Product Support to translate business needs into automation requirements.
• Create tooling that surfaces customer context for GSMs before QBRs, during renewals, and ahead of expansion conversations.
• Push the Clay platform into new use cases and feed the product team with innovative ideas.
• Partner with GTM leaders to understand revenue motion and where it breaks.
• Own projects end-to-end from discovery to rollout, adoption, and iteration.
• Design systems to improve speed, data quality, and execution across the funnel; connect systems via APIs and webhooks.
• Measure performance, adoption, and business impact and iterate.
• Act as an internal thought partner on the future of AI-native GTM systems.

Job description

Clay is seeking a GTM Engineer - CX to elevate post-sale workflows and build automations that reduce churn and identify expansion opportunities. You will work at the intersection of GTM Engineering and CX, coordinating with Product Support, Growth Strategy, and data teams to turn customer data into proactive actions.

Ideal candidates have deep RevOps/GTM Engineering experience, plus hands-on work with Salesforce, Gainsight, and data tooling.