GTM Engineer - CX

Clay Labs; New York (NY); Sur place; USD 150 000 - 190 000; Plein temps

Résumé du poste

Clay is seeking a GTM Engineer - CX to elevate post-sale workflows and build automations that prevent churn and identify expansion opportunities. You will sit at the intersection of GTM Engineering and the CX org, partnering with Product Support and Growth Strategy to turn customer data into proactive, measurable action.

Strong candidates are builders with deep knowledge of the CX motion and data needs of GSMs, CSMs, and support teams.

Qualifications

• 6–10 years in RevOps, GTM Engineering, or related field.
• 3+ years in RevOps/Sales Ops or GTM Engineering.
• Experience integrating Salesforce and adjacent GTM systems.
• Proven ability to build AI-powered internal tools.

Responsabilités

• Build and own post-sale workflow automations like health scoring and churn signals.
• Collaborate with Growth Strategy, Forward Deployed Engineering and Product Support to translate needs into automation.
• Develop tooling to surface customer context for GSMs before QBRs, renewals, and expansion.
• Extend the platform to new use cases and prototype features in Clay infrastructure.
• Partner with GTM leaders to understand revenue motion and bottlenecks.
• Own end-to-end projects from discovery to rollout and iteration.
• Design systems for speed, data quality, and execution across the funnel.
• Connect systems via APIs, webhooks, integrations, automation layers.
• Measure performance and business impact; iterate improvements.
• Act as internal thought partner on AI-native GTM systems.

Connaissances

RevOps/GTM Engineering

Sales Ops experience

Executive communication

Adaptability

AI-powered tools

Data-driven decisions

Process automation

Outils

Salesforce

Gainsight

Vitally

ChurnZero

Python

JavaScript

SQL

TypeScript

Description du poste

About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.

Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.

In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.

Some things to know about us:

• Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.

• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.

• All employees can work with world-class coaches who specialize in creativity, management, and more.

• Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.

• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

GTM Engineer - CX @ Clay

We're looking for someone to focus on elevating our post-sale workflows ; building automations that help prevent churn and identify expansion opportunities. You'll sit at the intersection of GTM Engineering and the CX org, partnering closely with Product Support and Growth Strategy to turn customer data into proactive, measurable action. Strong candidates will be builders who with a strong understanding of the CX org motion: how GSMs, CSMs, and support teams operate and what data they need to be effective. You will operate with high agency but ground yourself in what your stakeholders need to be successful.

What You'll Do

• Build and own post-sale workflow automations like health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers

• Partner closely with Growth Strategy, Forward Deployed Engineering and Product Support to translate business needs into automation requirements and iterate based on feedback

• Build tooling that surfaces the right customer context for GSMs at the right moment; before QBRs, during renewals, and ahead of expansion conversations

• Push the limits of Clay and extend our platform into new use cases, feed our product team innovative ideas, dogfood new features and ; act as a practitioner evangelist of Clay infrastructure and GTM Engineering

• Partner deeply with GTM leaders and frontline teams to understand how our revenue motion works today and where it breaks

• Own projects end-to-end, from discovery and prototyping through rollout, adoption, and iteration; identify opportunities to automate, augment, or redesign workflows using AI, data, and better systems design

• Design systems that improve speed, visibility, data quality, and execution across the funnel; connect systems through APIs, webhooks, integrations, and automation layers so information moves cleanly across the stack

• Measure performance, adoption, and business impact of what you build, then improve it over time

• Act as an internal thought partner on the future of AI-native GTM systems

What You'll Bring

• At least 6-10 years working in a combination of RevOps, GTM Engineering or other similar applied technical discipline with

• At least 3 years in RevOps/Sales Ops or GTM Engineering or equivalent

• Experience building, developing or connecting core systems like Salesforce and adjacent GTM systems including hands on experience with CS tooling such as Gainsight, Vitally, or ChurnZero

• Proven ability to build and problem solve with methods incorporating Python, JavaScript, SQL, or TypeScript; we pull our own data on this team

• Track record of deploying and building AI-powered internal tools, automations, or agentic workflows

• Experience using data warehouses, BI tools, or event-driven systems

• Executive presence -- you communicate concisely and confidently even about technical topics with non technical people while simultaneously communicating business requirements to technical audiences

• Proven ability to operate effectively in ambiguous and fluid hypergrowth environments -- you not only embrace change bur drive it

• Experience building in Clay as a primary workflow or enrichment layer is not required but is highly preferred (successful candidates with no experience in Clay will show increasing proficiency throughout the interview process)

• Bonus points for experience in analytics engineering, data science and /or programming languages