GTM Automation Engineer - CX & Post-Sale

Clay Labs

New York (NY)

On-site

USD 150,000 - 190,000

Full time

3 days ago

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Job summary

Clay is seeking a GTM Engineer - CX to elevate post-sale workflows and build automations that prevent churn and identify expansion opportunities. You will sit at the intersection of GTM Engineering and the CX org, partnering with Product Support and Growth Strategy to turn customer data into proactive, measurable action.

Strong candidates are builders with deep knowledge of the CX motion and data needs of GSMs, CSMs, and support teams.

Qualifications

6–10 years in RevOps, GTM Engineering, or related field.
3+ years in RevOps/Sales Ops or GTM Engineering.
Experience integrating Salesforce and adjacent GTM systems.
Proven ability to build AI-powered internal tools.

Responsibilities

Build and own post-sale workflow automations like health scoring and churn signals.
Collaborate with Growth Strategy, Forward Deployed Engineering and Product Support to translate needs into automation.
Develop tooling to surface customer context for GSMs before QBRs, renewals, and expansion.
Extend the platform to new use cases and prototype features in Clay infrastructure.
Partner with GTM leaders to understand revenue motion and bottlenecks.
Own end-to-end projects from discovery to rollout and iteration.
Design systems for speed, data quality, and execution across the funnel.
Connect systems via APIs, webhooks, integrations, automation layers.
Measure performance and business impact; iterate improvements.
Act as internal thought partner on AI-native GTM systems.