GSOC Shift Supervisor

Security Industry Specialists, Inc.; Alameda (CA); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Health, dental, vision

401k

Paid time off

Sick/Safe Time

Job summary

Security Industry Specialists, Inc. is seeking a Shift Supervisor to lead the GSOC team on an assigned shift, coordinating delivery of quality security services and ensuring incident readiness.

The role involves coaching staff, applying policies, and maintaining accurate records under pressure. The ideal candidate has 3-5 years in a corporate security/GSOC environment, strong analytical and communication skills, and the ability to operate under tight deadlines while handling confidential

Qualifications

• 3-5 years of corporate security or GSOC environment experience.
• 1-3 years of experience in leading a team.
• Strong analytical and problem solving skills.
• Ability to work under stress and meet deadlines.
• Ability to work with confidential information and communicate clearly during emergencies.

Responsibilities

• Lead day-to-day operations for the assigned shift and GSOC team.
• Oversee policies and procedures implementation.
• Maintain incident reports and records to support the Watch Commander.
• Back-fill and support the Watch Commander or Shift Manager as needed.
• Monitor cameras/alarms, dispatch calls, and operate access control technology.

Skills

Team leadership

Analytical thinking

Stress management

Communication skills

Decision making

Education

State guard certification

Tools

Security systems knowledge

Job description

About the role:The Shift Supervisor is a front-line leader that directly oversees and coordinates the delivery of quality services within their assigned GSOC team. The Shift Supervisor monitors and manages the performance and actions of GSOC Specialists and Operators. They are a subject matter expert, with significant experience as an operator. They act as a liaison between the GSOC management and analysts/operators. They provide coaching, recognition, and discipline within their assigned team.In this role, your responsibilities will be: Lead day to day operations for their assigned shift and within their assigned GSOC team. Oversee the implementation and application of policies and procedures Maintain current record keeping in support of the Watch Commander. Be prepared to back-fill and support the Watch Commander and/or GSOC FTE Shift Manager when needed. Responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. Use best practices for communicating information surrounding incidents to appropriate leadership and stakeholders. Produce and review Incident Reports. Support, supervise, and assist GSOC Specialists and operators as they prepare for, respond to, and recover from both crisis and non-crisis incidents, monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. Supports leadership during critical incidents Ensures operational readiness for incident responseAs a candidate, you must have: 1-3 years of experience in leading a team. 3-5 years of corporate security or GSOC environment experience. Strong analytical, critical thinking and problem-solving skills. Able to work in and define ambiguity/gray areas. Strong interpersonal and networking skills with a strong ability to work in a team environment. Able to work under stressful conditions and adhere to tight deadlines Able to manage multiple streams of work in a fast-paced environment. Above average in computer applications, general understanding of security systems and general technical aptitude through demonstrated experience. Excellent verbal and communication skills. Think through problems for logical solutions and remain calm and professional under stress. Strong decision-making ability during both crisis and non-crisis situations. Able to work with highly confidential information. Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies. Able to work and communicate effectively with all levels of leadership Able to analyze threats for real time impact to the client operations with the ability to develop and direct mitigation strategies Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise notedWe offer: $70,720.00 / Salary Health, Dental, Vision, and 401k for eligible employees Paid Time Off including Sick/Safe Time A dynamic and challenging work environment with opportunity for growthSecurity Industry Specialists, Inc. is an Equal Opportunity Employer