GSOC Operator - Full Time (Swing)

Security Industry Specialist Inc; Fremont (CA); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401k

Paid time off

Descripción de la vacante

Security Industry Specialists, Inc. operates a Security Operations Center (SOC) to monitor safety and security for corporate locations globally. The SOC Operator detects, analyzes, and alerts on incidents affecting people, property, or brand image, reporting to the SOC Manager.

The role requires handling alarms, coordinating with field personnel, and maintaining awareness across evolving security threats while supporting a team with a strong customer service orientation.

Formación

• Associate degree or 2+ years experience in military, law enforcement, government, or corporate security.
• Proficiency in PC and iOS hardware and software including word processing, data analysis, presentation, and mapping programs.
• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV.

Responsabilidades

• Monitor and analyze security issues affecting global locations.
• Provide proactive risk mitigation and inform field personnel of operational concerns.
• Investigate alarms and coordinate responses with patrols or Emergency Services as needed.
• Distribute advisories and communications to coordinate corporate response.
• Follow procedures for managing incidents from local to global levels.

Conocimientos

PC & iOS proficiency

Educación

Associate degree or 2+ years experience

Herramientas

Alarm monitoring systems

Access control systems

CCTV

Descripción del empleo

About the role:The Security Operations Center (SOC) Operator is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a Security Operations Center (SOC) environment and use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, Internet, and in-house tools. The SOC Operator is required to detect, analyze, and alert others of any incidents, which may impact the client’s people, products, property, or brand image. The SOC Operator reports to the SOC Manager.In this role, your responsibilities will be:• Conduct monitoring functions on a wide range of issues pertaining to global security such as petty and violent crime trends, disruptive protests, weather conditions, natural disasters, travel issues, reputational concerns, and socio-economic dynamics• Engage in proactive efforts to mitigate risk and inform field personnel of operational concerns in advance• Investigate alarms and respond by sending patrol or alerting Emergency Services as needed• Coordinate corporate response by distribution of advisories and other communications• Follow procedures for managing a variety of issues, from minor incidents handled at the local level to global crises• Perform other related duties as requiredAs a candidate you must have:• Associate’s degree or two plus years work experience in military, law enforcement, government, or corporate security• Proficiency in PC and iOS hardware and software including word processing, data analysis, presentation, and mapping programs• General knowledge of security systems including alarm monitoring, electronic access control, and CCTV• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when neededWe offer:• Health, Dental, Vision, and 401k for eligible employees• Paid Time Off including Sick/Safe Time• A dynamic and challenging work environment with opportunity for growthSecurity Industry Specialists, Inc. is an Equal Opportunity Employer