GSOC Lead Operator (Swing Shift Lead)

Smith group; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Smith is seeking a GSOC Lead Operator for our 24x7 Global Security Operations Center in Houston to lead shift activities and ensure rapid, high-quality incident response. You’ll oversee CCTV, access control, and escalation workflows, coordinating with IT and security partners to maintain global security posture.

The ideal candidate has 4–7 years in GSOC or security operations, proven leadership abilities, and strong documentation skills for executive updates.

Qualifications

• What You Bring: 4–7 years of GSOC/security operations experience.
• Experience in a lead or supervisory role (formal or informal).
• Strong incident management and escalation knowledge.
• Ability to lead under high pressure and coordinate 24/7 operations.
• Excellent communication and detailed reporting skills.

Responsibilities

• Serve as shift lead for GSOC operations and oversee operators.
• Monitor CCTV, access control, alarms across locations.
• Prioritize and direct incident triage and escalation.
• Act as primary decision-maker during critical incidents.
• Coordinate cyber incident intake with IT/security partners.
• Ensure incident reporting, SITREPs, and executive notifications.
• Support travel risk management and badging/access control ops.
• Provide training and guidance to GSOC staff.
• Ensure SOP adherence and drive process improvements.
• Assist with crisis activation and cross-functional coordination.

Skills

GSOC experience

Security operations

Incident management

Leadership

Communication

Tools

Verkada VMS

Everbridge

Job description

## GSOC Lead Operator (Swing Shift Lead)Apply: Houston, TX: Full time: Posted Yesterday: REQ-2309Smith is the leading independent electronic components distributor in the world. Since our founding in 1984, Smith’s Intelligent Distribution model and commitment to quality has allowed us to deliver comprehensive solutions to electronic component supply chains. We work across a variety of industries including automotive, supercomputing, gaming, medical devices, oil and gas, and more. Additionally, we provide tailored supply chain solutions such as counterfeit testing, vendor inventory management, and sustainable hardware disposition. We're excited to meet you and share what we love about Smith!Smith is hiring a **GSOC Lead Operator** to provide frontline leadership within our 24x7x365 Global Security Operations Center. This role serves as the **shift leader**, responsible for overseeing GSOC operators, ensuring high-quality incident response, and maintaining operational continuity across global security functions. PLEASE ONLY APPLY IF YOU ARE INTERESTED IN THE SWING SHIFT.The ideal candidate is an experienced GSOC professional who can lead by example, make critical decisions in real time, and support the development of a high-performing team.Shift will be either Sun-Wed or Wed-Sat 1pm - 11pm**What You’ll Do*** Serve as **shift lead** for GSOC operations, overseeing operators and daily activities* Monitor and support **physical security systems** (CCTV, access control, alarms) across global locations* Review, prioritize, and direct **incident triage and escalation*** Act as the primary decision-maker during shifts for **critical incidents and escalations*** Coordinate **cyber incident intake and escalation** with IT/security partners* Ensure timely and accurate **incident reporting, SITREPs, and executive notifications*** Monitor global events and oversee **travel risk support for employees*** Support and supervise **badging and access control operations*** Provide guidance, coaching, and **on-the-job training** to GSOC Operators* Ensure adherence to SOPs while identifying **process improvement opportunities*** Assist with **crisis response activation** and cross-functional coordination**What You Bring*** **4–7 years of experience** in a GSOC, SOC, or security operations environment* Prior experience in a **lead or supervisory role** (formal or informal)* Strong understanding of **incident management and escalation protocols*** Proven ability to **lead during high-pressure situations*** Experience in **24/7 operational environments (shift work required)*** Strong communication skills and ability to brief leadership during incidents* High attention to detail with strong documentation and reporting skills**Preferred*** Experience with **Verkada VMS**, **Everbridge**, or similar platforms* Experience supporting **integrated security operations (physical + cyber)*** Background in corporate security, law enforcement, military, or emergency response* Experience mentoring or training junior operators*Smith is an Equal Opportunity/Affirmative Action employer*