GSOC Operator

Surefox Consulting, LLC; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

401(k) plan with employer match

Holiday pay for qualifying shifts

Job summary

A security consulting firm is seeking a qualified GSOC Operator in San Francisco to monitor and respond to security incidents and provide administrative support. Ideal candidates will have 2-5 years of relevant experience, strong interpersonal communication skills, and proficiency in G-Suite and Microsoft Office. Responsibilities include training GSOC personnel, managing reports, and ensuring operational compliance. Eligible for holiday bonuses and competitive benefits package. Must be able to work flexible hours, including weekends and holidays.

Qualifications

• 2–5 years of experience in GSOC operations, security systems, or law enforcement.
• Ability to work independently and as part of a team.
• Military, veteran, or first responder background preferred.

Responsibilities

• Monitor and respond to incidents in the GSOC.
• Prepare training programs for GSOC personnel.
• Conduct mobile patrols and handle special projects.
• Generate and deliver KPI metrics and Quarterly Business Reports.

Skills

Proficiency with G-Suite

Proficiency with Microsoft Office

Strong interpersonal communication

Good judgment skills

Education

Associate's degree or equivalent

Bachelor’s degree

Project Management Professional (PMP) Certification

Tools

Timekeeping software

CRM platforms

Access control systems

CCTV platforms

Job description

* Serve as a GSOC Operator for designated shifts, providing real-time monitoring and response* Provide administrative and program support* Collaborate on developing and implementing policies and procedures for the GSOC* Design and deliver comprehensive training programs for GSOC personnel* Ensure accurate timekeeping records for all GSOC personnel and create audit reports to identify discrepancies* Conduct timecard closeouts, including reviews for early, late, or empty timecards* Utilize timekeeping data to inform recruitment and retention strategies* Manage call-ahead processes for fill and flow fulfillment to ensure proper staffing* Provide remote supervision, including guard check-ins and activity monitoring* Independently develop and manage complex projects, or take on those assigned by senior management* Exercise judgment and offer insight for operational and strategic decisions* Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs)* Conduct physical mobile patrols on a regular basis and perform other related duties or special projects as required* Must be eligible for employment within the United States* Must pass a background check* On-site duty requirement* Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands* Must have an associate's degree or equivalent* 2–5 years of experience in GSOC operations, intel, security systems, or law enforcement/military roles* Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)* Must display a high degree of proficiency with G-Suite & Microsoft Office* Strong familiarity with access control and CCTV platforms* Experience interfacing with clients & providing long-term solutions in support of physical security operations* Excellent written & interpersonal communication skills that can be applied across the organization, including the executive team* Ability to effectively communicate with people at all levels and from various backgrounds* Must have good judgment skills with the ability to make timely and sound decisions* Ability to react to last-minute changes and resolve unexpected issues promptly* Ability to remain onsite or respond after-hours to emergencies as needed* Ability to work independently and as a team member* Must have a reliable means of transportation* Military, veteran, or first responder background is a plus* Relevant certifications (e.g., Genetec, security management)* Background in threat intelligence or emergency/crisis response* Experience in working with director-level employees and higher* 4-Year bachelor’s degree or Project Management Professional (PMP) Certification* Experience with timekeeping, billing & invoicing software, and CRM platforms is preferred* Assist with scheduling, timekeeping, guard check-ins, and remote oversight* Generate reports related to coverage, KPIs, and staffing metrics* Support administrative duties for shift logs, training, compliance audits, and documentation* Contribute to continuous improvement efforts, including lessons learned and crisis after-action reports* Eligible for holiday bonus pay if covered shifts are scheduled and actually worked on Surefox recognized holidays* Competitive benefits package offered* 401(k) plan with competitive employer match (full time and part time hires)* Benefits: Eligible full-time employees have the option to enroll in health coverage and accrue paid time off.* Holiday pay offered for qualifying covered shifts