GSOC Shift Lead | Global Security Operations

Allied Universal; Goodyear (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401(k) plan enrollment

Holidays & sick days (8/5/4)

Vacation accrual 3.08 hours biweekly

Job summary

Allied Universal is seeking a GSOC Shift Lead to oversee day-to-day operations in the Goodyear GSOC, coordinating the team, monitoring security systems, and responding to incidents and emergencies.

The role requires strong writing and security experience, familiarity with CCURE and surveillance tools, and the ability to communicate with internal stakeholders at executive levels. Competitive pay and benefits offered.

Qualifications

• High school diploma or equivalent.
• Licensing requirements may apply per state/local laws and regulations.
• Minimum 2 years technical writing experience.
• Minimum 2 years verifiable security experience.
• Minimum 2 years GSOC experience.
• Minimum 2 years using CCURE and surveillance tools (Genetic).
• Military or police background or related experience preferred.
• Bachelor’s degree or higher in a relevant field.
• Technical writing skills.
• Teamwork and mentoring skills.
• Proficient Microsoft Office skills.
• Strong analytical and decision-making abilities.

Responsibilities

• Oversee day to day GSOC operations and ensure procedures followed.
• Coordinate GSOC team activities during shifts, monitor systems, respond to incidents.
• Update Operator schedules and ensure coverage for openings.
• Ensure compliance with laws and client regulations.
• Conduct audits and identify improvements.
• Oversee training for operators and complete training checklists.
• Develop and enforce SOPs for the GSOC to reflect new threats.
• Monitor security systems and intel feeds per client policies.
• Complete performance metrics for Operators.
• Troubleshoot security applications with the system team.
• Act as primary incident response contact and ensure timely resolution.
• Coordinate with emergency services and stakeholders.
• Document, analyze, and report incidents.

Skills

Technical writing

Security experience

GSOC experience

Executive communication

Teamwork & mentoring

Microsoft Office

Critical thinking

Education

High school diploma or equivalent

Bachelor’s degree or higher in Emergency Management or related field

College degree in Communications or Criminal Justice

Tools

CCURE

Genetic Surveillance

Surveillance software

Security consoles

Job description

Allied Universal is seeking a GSOC Shift Lead to oversee day-to-day operations in the Goodyear GSOC, coordinating the team, monitoring security systems, and responding to incidents and emergencies.

The role requires strong writing and security experience, familiarity with CCURE and surveillance tools, and the ability to communicate with internal stakeholders at executive levels. Competitive pay and benefits offered.