GSOC Operations Lead - 24/7 Security Center (SF)

Gap Inc.; San Francisco (CA); On-site; USD 93,000 - 120,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) match

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap Inc. in San Francisco is seeking an Associate Manager for the Global Security Operations Center (GSOC) to lead day-to-day security monitoring and incident coordination.

This in-office role supports Physical Security, Global Resiliency, and enterprise partners, ensuring timely incident responses and high-quality security communications. You will develop GSOC staff, manage shift coverage, and drive continuous improvement in processes and tools to sustain a 24/7 security operation.

Qualifications

• Ability and willingness to work in-office in San Francisco Monday through Friday.
• Flexibility to provide support outside normal business hours, including evenings, weekends, or holidays, when significant incidents require.

Responsibilities

• Lead day-to-day operations of the San Francisco GSOC, ensuring consistent security monitoring, incident response, reporting, and escalation across a 24/7 environment.
• Provide direct oversight, coaching, and engagement with GSOC personnel and business partners.
• Develop GSOC team members, establish clear performance expectations, and drive operational execution.
• Serve as primary escalation point for security, safety, emergencies, and business-impacting incidents.
• Collaborate with Physical Security, Global Resiliency, Executive Protection, Intelligence, Distribution Center, and Asset Protection teams.
• Maintain staffing, shift coverage, and continuity of operations across all GSOC shifts.
• Oversee quality and timeliness of incident reports, SITREPs, and security communications.
• Develop and implement GSOC SOPs, response protocols, and training materials.
• Drive standardization and continuous improvement across GSOC operations.
• Maintain confidentiality and proper handling of sensitive information.

Job description

Gap Inc. in San Francisco is seeking an Associate Manager for the Global Security Operations Center (GSOC) to lead day-to-day security monitoring and incident coordination.

This in-office role supports Physical Security, Global Resiliency, and enterprise partners, ensuring timely incident responses and high-quality security communications. You will develop GSOC staff, manage shift coverage, and drive continuous improvement in processes and tools to sustain a 24/7 security operation.