GSOC Operations Lead — San Francisco (In-Office)

Socket.dev; Folsom (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Gap Inc.'s Associate Manager, Global Security Operations Center (GSOC) leads the San Francisco 24/7 GSOC, coordinating centralized security monitoring, incident coordination, communications, and situational awareness across Physical Security, HQ Hubs, and enterprise partners. In-office role based in San Francisco, Monday–Friday, with after-hours escalation as needed.

The role emphasizes leadership, operational discipline, and continuous improvement, building high-performing teams, refining

Qualifications

• Strong leadership experience in a security operations center or 24/7 command-center.
• Proven incident-management capabilities and decision-making under pressure.
• Ability to analyze data and metrics to drive continuous improvement.

Responsibilities

• Lead day-to-day GSOC operations across a 24/7 environment, including monitoring, incident response, communications, and escalation.
• Provide in-office leadership Monday–Friday with coaching and engagement with GSOC staff and partners.
• Develop GSOC teams, strengthen cross-functional partnerships, and maintain operational readiness.
• Oversee incident reports, SITREPs, Flash Alerts, and other security communications for quality and timeliness.
• Establish metrics and use data trends to drive continuous GSOC improvements.
• Develop and maintain GSOC SOPs, escalation matrices, and training materials.

Skills

Leadership

Incident management

Data analytics

Communication

Project management

Cross-functional collaboration

Tools

Microsoft Office

ServiceNow

Video surveillance systems

Access control

Job description

Gap Inc.'s Associate Manager, Global Security Operations Center (GSOC) leads the San Francisco 24/7 GSOC, coordinating centralized security monitoring, incident coordination, communications, and situational awareness across Physical Security, HQ Hubs, and enterprise partners. In-office role based in San Francisco, Monday–Friday, with after-hours escalation as needed.

The role emphasizes leadership, operational discipline, and continuous improvement, building high-performing teams, refining