GSOC Lead — Security Operations & Crisis Response

Securitas USA; Redwood City (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Securitas USA is seeking a GSOC Lead to support multiple roles from Operator to Supervisor in a dynamic GSOC environment in Redwood City, CA. The role involves monitoring screens, alarms, and BI sources, detecting incidents, and guiding communications and escalation during crises.

You will supervise staff on shifts, coach team members, and ensure adherence to policies while maintaining operational readiness.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of Leadership experience.
• 3-5 years of Corporate Security or GSOC environment experience.
• Excellent verbal and communication skills.

Responsibilities

• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed.
• Assisting company employees in all concerns that pertain to safety and security.
• Monitoring travel safety and security of company's employees.
• Conducting ongoing review of multiple systems and sources to detect potential risks.
• Notifying and coordinating corporate response by distribution of advisories and other communications.
• Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises.
• Provides back-up, support, and on-call function as needed.
• May lead day to day operations on respective shift supporting.
• Oversee the implementation and application of policies and procedures.
• Provide Quality Assurance of written reports, alarm reports and communications out of the GSOC.
• Engaging on Client set best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, or customer brand
• Flawless execution of Customer Communications and Escalation process to applicable stakeholders concerning any/all business impact related events
• Compile, produce and review Incident Reports
• Support, supervise, and assist GSOC operators as they prepare, respond, and mediate crisis related incidents
• Monitor cameras, alarms, dispatch associated calls via telephone and radio, operate access control technology
• Supports leadership during critical incidents
• Ensures operational readiness for incident response

Skills

Leadership experience

Analytical thinking

Problem solving

Interpersonal skills

Communication skills

Typing 30 WPM

Teamwork

Decision making under pressure

Education

High school diploma or equivalent

Tools

Access control technology

Job description

Securitas USA is seeking a GSOC Lead to support multiple roles from Operator to Supervisor in a dynamic GSOC environment in Redwood City, CA. The role involves monitoring screens, alarms, and BI sources, detecting incidents, and guiding communications and escalation during crises.

You will supervise staff on shifts, coach team members, and ensure adherence to policies while maintaining operational readiness.