GSOC Lead - Protective Operations & Critical Response

Crisis24; West Palm Beach (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Crisis24 is seeking a seasoned GSOC Manager to lead the Global Security Operations Center, overseeing personnel, technology platforms, incident response, and client service delivery for high-profile programs. This role requires strategic leadership, operational excellence, and a track record of managing security teams in fast-paced environments.

The position is based in Florida with responsibilities across multiple properties and critical incidents, including reporting, risk assessment, and

Qualifications

• Minimum 5+ years of security operations, GSOC, intelligence, law enforcement, military, or corporate security experience.
• Minimum 2+ years of supervisory or management experience leading security operations teams.
• Demonstrated ability to manage personnel, prioritize competing demands, and make critical decisions under pressure.
• Strong understanding of security technologies including CCTV, access control, alarm monitoring, communications systems, and incident management platforms.
• Experience developing SOPs, operational workflows, and security program improvements.
• Strong analytical, investigative, and report-writing skills.
• Excellent verbal and written communication skills with the ability to engage clients and executive stakeholders.
• Florida Class D Security License.
• Proficiency with Microsoft Office Suite and multi-platform security operating environments.

Responsibilities

• Lead, mentor, and develop GSOC personnel, ensuring consistent performance, accountability, and professional growth.
• Manage day-to-day GSOC operations supporting multiple properties, principals, and security programs.
• Oversee monitoring and response activities involving alarms, CCTV systems, access control platforms, and other security technologies.
• Ensure timely and accurate incident management, escalation, reporting, and after-action review processes.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), post orders, and operational best practices.
• Conduct risk assessments, vulnerability reviews, and security program evaluations, providing recommendations for improvement.
• Serve as the primary liaison between GSOC operations, protective services teams, clients, vendors, and local emergency services.
• Monitor operational metrics and prepare reports, dashboards, and executive summaries for leadership and clients.
• Oversee staffing, scheduling, training, onboarding, and quality assurance initiatives.
• Ensure compliance with contractual requirements, regulatory standards, and company policies.
• Support emergency response, crisis management, and business continuity efforts as required.
• Maintain operational readiness and proper functionality of all security systems, communications platforms, and technology utilized within the GSOC.

Skills

GSOC operations

Leadership

Incident management

Security technologies

SOP development

Analytical skills

Verbal communication

Florida license

Education

Bachelor's degree in Criminal Justice

PSP/CPP/CSMP certifications

Tools

Genetec Security Center

Microsoft Office Suite

Job description

Crisis24 is seeking a seasoned GSOC Manager to lead the Global Security Operations Center, overseeing personnel, technology platforms, incident response, and client service delivery for high-profile programs. This role requires strategic leadership, operational excellence, and a track record of managing security teams in fast-paced environments.

The position is based in Florida with responsibilities across multiple properties and critical incidents, including reporting, risk assessment, and