GSOC Lead, 24/7 Security Operations

BoF Careers; San Francisco (CA); On-site; USD 93,000 - 120,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase plan

Medical, dental, vision

Job summary

Gap Inc.’s Global Security Operations Center in San Francisco seeks an Associate Manager to lead day-to-day GSOC operations and support for a 24/7 security program across corporate offices and HQ hubs.

You will coach GSOC staff, manage incidents, and drive process improvements while ensuring timely, accurate security communications and escalation. This is an in-office role with Monday–Friday scheduling.

Qualifications

• Experience leading operational teams in a 24/7 security or similar environment.
• Ability to develop and implement Standard Operating Procedures and training materials.
• Strong incident-management capabilities and data-driven decision making.

Responsibilities

• Lead day-to-day operations of the San Francisco GSOC in a 24/7 environment.
• Provide coaching and development for GSOC personnel.
• Serve as primary escalation point for security, safety, and business-impacting incidents.
• Coordinate with Physical Security, Global Resiliency, and other partners.
• Maintain staffing, shift coverage, and continuity of operations across shifts.
• Drive GSOC performance via metrics and continuous improvement.

Skills

Leadership

Operational management

Incident management

Data-driven

Project management

MS Office

ServiceNow

Cross-functional collaboration

Tools

ServiceNow

Smartsheet

Job description

Gap Inc.’s Global Security Operations Center in San Francisco seeks an Associate Manager to lead day-to-day GSOC operations and support for a 24/7 security program across corporate offices and HQ hubs.

You will coach GSOC staff, manage incidents, and drive process improvements while ensuring timely, accurate security communications and escalation. This is an in-office role with Monday–Friday scheduling.