GSOC Operations Lead – San Francisco (In-Office)

Gap Inc.; San Francisco (CA); On-site; USD 93,000 - 120,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision insurance

Job summary

Gap Inc. in San Francisco is seeking an Associate Manager for the Global Security Operations Center (GSOC).

This in‑office role leads a 24/7 security monitoring and incident response team, coordinating across Physical Security, Global Resiliency, and Intelligence groups. The role emphasizes leadership, operational discipline, and continuous improvement, with responsibilities from staffing to incident reporting and escalations, while maintaining readiness for emergencies and business-impacting

Qualifications

• Demonstrated leadership managing operational teams in a 24/7 security environment.
• Ability to coordinate across Physical Security, Global Resiliency and Intelligence teams.
• Strong incident management skills with clear reporting and escalation.
• Proven commitment to process improvement and SOP development.

Responsibilities

• Lead day-to-day GSOC operations ensuring security monitoring and incident response 24/7.
• Provide in-office leadership Monday–Friday in San Francisco and escalate as needed.
• Coach and develop GSOC staff, set expectations, and drive performance.
• Serve as primary escalation point for security incidents and emergencies.
• Coordinate with Physical Security, Global Resiliency, Executive Protection and other partners.
• Support incident coordination, access-control, video review, and emergency communications.
• Maintain staffing levels, shift coverage, and pass-down communications.
• Develop and improve SOPs, response protocols and training materials.
• Produce high-quality incident reports, SITREPs, and operational communications.
• Use data and metrics to measure GSOC effectiveness and drive improvements.

Skills

GSOC leadership

Security operations

Incident coordination

Operational excellence

Communication

Tools

ServiceNow

Smartsheet

MS Office

Job description

Gap Inc. in San Francisco is seeking an Associate Manager for the Global Security Operations Center (GSOC).

This in‑office role leads a 24/7 security monitoring and incident response team, coordinating across Physical Security, Global Resiliency, and Intelligence groups. The role emphasizes leadership, operational discipline, and continuous improvement, with responsibilities from staffing to incident reporting and escalations, while maintaining readiness for emergencies and business-impacting