GSOC Analyst & Shift Lead – Threat & Incident Response

Elevance Health (Anthem); Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Elevance Health is seeking a Global Security Operations Center Analyst to monitor and respond to security threats from our Indianapolis location. The role leads GSOC shifts, coordinates crisis communications, and liaises with security, HR, legal, and facilities to ensure rapid incident response.

You will perform preliminary threat analyses, draft incident summaries, and mentor junior operators. The position may involve 2nd shift hours and occasional weekend/holiday work as part of a rotating

Qualifications

• Requires a HS diploma or equivalent and a minimum of 3 years of experience in a GSOC, command center, or security operations.
• Prefer proficiency with GSOC technologies (Everbridge, Ontic, access control/CCTV systems).
• Excellent communication and multitasking skills are strongly preferred.
• Prior shift leadership or supervisory experience is preferred.

Responsibilities

• Acts as a shift lead, managing GSOC operations and taskings.
• Drafts and delivers crisis communications to associates.
• Conducts preliminary threat analysis using multiple intelligence sources.
• Prepares incident reports and situation summaries.
• Coordinated with cross-functional partners (security, HR, legal, facilities).
• Supports investigations with video review, access control audits, and documentation.
• Mentors and trains entry-level GSOC operators and analysts.
• Assists in updating and improving SOPs and playbooks.
• Role may require working 1st, 2nd or 3rd shift and weekends/holidays.

Skills

Crisis communication

Threat analysis

Multitasking

Shift leadership

Education

High School Diploma

GSOC/command center experience

Tools

Everbridge

Ontic

Access control/CCTV

Job description

Elevance Health is seeking a Global Security Operations Center Analyst to monitor and respond to security threats from our Indianapolis location. The role leads GSOC shifts, coordinates crisis communications, and liaises with security, HR, legal, and facilities to ensure rapid incident response.

You will perform preliminary threat analyses, draft incident summaries, and mentor junior operators. The position may involve 2nd shift hours and occasional weekend/holiday work as part of a rotating