GSOC Shift Lead: Global Security Operations

Allied Universal; Goodyear (AZ); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Holidays

Job summary

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead to oversee day-to-dayGSOC operations, coordinate team activities, monitor security systems, and respond to incidents. The role focuses on incident recognition/escalation, emergency response, product security and physical security across clients.

Qualified candidates bring at least two years in GSOC/security, strong technical writing, and ability to communicate at an executive level.

Qualifications

• High school diploma or equivalent.
• Licensing requirements depend on state/local laws and may be required.
• Minimum of two years of technical writing experience.
• Minimum of two years of verifiable security and GSOC experience.
• Experience using CCURE and other surveillance tools.
• Military or police experience is a plus.
• Bachelor’s degree or higher in a related field.
• Strong technical writing and executive communication skills.
• Ability to multi-task and make decisions under time pressure.
• Knowledge of current global events and geography.

Responsibilities

• Oversee day-to-day operations within the GSOC and ensure procedures are followed.
• Coordinate GSOC team activities during shifts, monitor security systems, and respond to incidents.
• Update and manage operator schedules; ensure coverage for openings and callouts.
• Ensure compliance with laws, client regulations, and SOPs.
• Conduct audits and identify areas for improvement.
• Complete training checklists for new hires and retraining.
• Monitor security systems and intelligence feeds while complying with policies.
• Document, analyze, and report all incidents in a timely manner.
• Act as primary contact for incident response and coordinate with stakeholders.

Education

High school diploma or equivalent

Bachelor’s Degree or higher in Emergency Management, Communications, IT, Political Sciences, Criminal Justice, or related field

Technical writing skills

Teamwork, coaching, mentoring skills

Proficient Microsoft Office skills

Ability to communicate at an executive level

Ability to follow written policy and procedures

Tools

CCURE

Genetic surveillance

Job description

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead to oversee day-to-dayGSOC operations, coordinate team activities, monitor security systems, and respond to incidents. The role focuses on incident recognition/escalation, emergency response, product security and physical security across clients.

Qualified candidates bring at least two years in GSOC/security, strong technical writing, and ability to communicate at an executive level.