Growth & Retention Specialist — Hybrid/Remote (Modesto)

Egreenservices; Modesto (CA); Hybrid; USD 52,000 - 86,000; Full time

Benefits offered by this job

Remote flexibility

Retirement matching

Coaching for junior goals

Job summary

Crowe is hiring a Customer Support Specialist in Modesto, CA. The role emphasizes serving as a junior closer fluent in Freshdesk, with ServiceNow experience and a compensation range of $52,000 to $86,000 annually.

The position offers hybrid work cadence, retirement matching, and coaching tailored to junior career goals. The ideal candidate should have strong critical thinking, stakeholder diplomacy, and the ability to influence sales and marketing decisions in the California market.

Qualifications

• Experience with customer retention is preferred.
• Ability to influence across sales and marketing teams.
• Familiarity with CA market dynamics and Modesto region.

Responsibilities

• Develop and execute multi-channel campaigns that drive qualified leads for Crowe
• Read the sales marketing market and reposition the offer when it shifts
• Collaborate with product teams to position new offerings in the Modesto region
• Negotiate renewals before the sales marketing contract goes quiet
• Feed sales the Persuasion signals that say a buyer is ready now

Skills

Freshdesk

Demand generation

Critical thinking

Stakeholder alignment

Customer retention

Tools

Freshdesk

Job description

Crowe is hiring a Customer Support Specialist in Modesto, CA. The role emphasizes serving as a junior closer fluent in Freshdesk, with ServiceNow experience and a compensation range of $52,000 to $86,000 annually.

The position offers hybrid work cadence, retirement matching, and coaching tailored to junior career goals. The ideal candidate should have strong critical thinking, stakeholder diplomacy, and the ability to influence sales and marketing decisions in the California market.