Remote Customer Success Specialist: Growth & Pipeline

CloudScale Systems; Downey (CA); Hybrid; USD 93,000 - 136,000; Full time

Benefits offered by this job

Mentorship

Clear ladder for growth

Flexible remote days

Job summary

CloudScale Systems in Downey, CA is seeking a Customer Success Specialist with a proven 5+ year background in Ticket Management. You will help drive deals and create demand while maintaining a remote-friendly cadence and meaningful influence within the team.

The role includes mentorship, a clear ladder for growth, and real benefits. Flexible remote days let you plan around your schedule, with opportunities to engage at events and in the Downey community.

Qualifications

• 5+ years in Ticket Management or customer success
• Strong written and verbal communication skills
• Curiosity and willingness to read docs before asking questions

Responsibilities

• Plant CloudScale Systems in sales marketing conversations buyers already trust
• Track pipeline performance and report results to leadership each week
• Manage paid search, social, and email programs end to end
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Stand up a Ticket Management-driven scoring model the whole team believes
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Represent CloudScale Systems at trade shows, conferences, and local networking events

Skills

Growth mindset

Interpersonal skills

Active listening

Communication skills

Job description

CloudScale Systems in Downey, CA is seeking a Customer Success Specialist with a proven 5+ year background in Ticket Management. You will help drive deals and create demand while maintaining a remote-friendly cadence and meaningful influence within the team.

The role includes mentorship, a clear ladder for growth, and real benefits. Flexible remote days let you plan around your schedule, with opportunities to engage at events and in the Downey community.