Growth-Oriented Virtual Account Specialist

Essity; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Essity is seeking a Virtual Account Specialist to manage a diverse portfolio of customers and drive growth across e-commerce, veterinary, sports, and pharmaceutical wholesale channels. You will build strong relationships, use digital engagement, and leverage insights to deliver commercially compelling solutions.

You will own the customer lifecycle from planning to execution, maintaining a healthy pipeline and collaborating with cross-functional teams to maximize revenue and profitability.

Qualifications

• Experience in sales or account management with proven results.
• Strong communication via phone and digital channels.
• An understanding of Pharmacy or distribution sectors is advantageous.

Responsibilities

• Own and grow a portfolio of customer accounts through clear account plans.
• Build trusted relationships with customers across market segments.
• Drive growth across e-commerce, veterinary, sports and other specialist channels.
• Manage Pharmacy wholesale relationships and ensure service and supply.
• Develop insights into customers' businesses to offer targeted solutions.
• Identify opportunities to broaden product penetration and value.
• Maintain an active sales pipeline via CRM with disciplined follow-ups.
• Prioritize activity using customer data to maximize opportunities.
• Collaborate with internal teams to deliver seamless customer experiences.

Skills

Relationship-building

Account management

Sales strategy

CRM systems

Digital engagement

Communication skills

Negotiation

Cross-functional collab

Time management

Tools

CRM software

Job description

Essity is seeking a Virtual Account Specialist to manage a diverse portfolio of customers and drive growth across e-commerce, veterinary, sports, and pharmaceutical wholesale channels. You will build strong relationships, use digital engagement, and leverage insights to deliver commercially compelling solutions.

You will own the customer lifecycle from planning to execution, maintaining a healthy pipeline and collaborating with cross-functional teams to maximize revenue and profitability.