Customer Growth & Upsell Specialist

Virtualite Business Process Outsourcing Services; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay + incentives

Medical, dental, vision, 401k, PTO

Career growth opportunities

Ongoing training & leadership support

Collaborative team culture

Job summary

Virtualite Business Process Outsourcing Services is seeking a Customer Growth Representative to drive revenue through account expansion, upselling and client development. You will manage a portfolio of active client accounts and identify growth opportunities.

Responsibilities include conducting consultative conversations, presenting service solutions, keeping CRM notes and forecasts, and collaborating with onboarding and operations to ensure seamless delivery.

Qualifications

• Experience in account management or customer growth is a plus but not required.
• Proven ability to build relationships and guide client conversations.
• Strong consultative selling skills to identify opportunities.
• Comfortable managing multiple accounts and ongoing client dialogue.
• Highly organized, goal-oriented, and detail-focused.

Responsibilities

• Manage a portfolio of active client accounts
• Identify upsell, cross-sell, and expansion opportunities
• Conduct consultative conversations to uncover evolving client needs
• Present additional service solutions that align with client goals
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
• Collaborate with onboarding and operations teams to support seamless service delivery

Skills

Relationship-building

Consultative selling

Account management

Multi-account management

Written and verbal communication

Job description

Virtualite Business Process Outsourcing Services is seeking a Customer Growth Representative to drive revenue through account expansion, upselling and client development. You will manage a portfolio of active client accounts and identify growth opportunities.

Responsibilities include conducting consultative conversations, presenting service solutions, keeping CRM notes and forecasts, and collaborating with onboarding and operations to ensure seamless delivery.