Virtual Account Specialist

Essity; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Essity is seeking a Virtual Account Specialist to manage a diverse portfolio of customers and drive growth across e-commerce, veterinary, sports, and pharmaceutical wholesale channels. You will build strong relationships, use digital engagement, and leverage insights to deliver commercially compelling solutions.

You will own the customer lifecycle from planning to execution, maintaining a healthy pipeline and collaborating with cross-functional teams to maximize revenue and profitability.

Qualifications

• Experience in sales or account management with proven results.
• Strong communication via phone and digital channels.
• An understanding of Pharmacy or distribution sectors is advantageous.

Responsibilities

• Own and grow a portfolio of customer accounts through clear account plans.
• Build trusted relationships with customers across market segments.
• Drive growth across e-commerce, veterinary, sports and other specialist channels.
• Manage Pharmacy wholesale relationships and ensure service and supply.
• Develop insights into customers' businesses to offer targeted solutions.
• Identify opportunities to broaden product penetration and value.
• Maintain an active sales pipeline via CRM with disciplined follow-ups.
• Prioritize activity using customer data to maximize opportunities.
• Collaborate with internal teams to deliver seamless customer experiences.

Skills

Relationship-building

Account management

Sales strategy

CRM systems

Digital engagement

Communication skills

Negotiation

Cross-functional collab

Time management

Tools

CRM software

Job description

As Virtual Account Specialist, you will take ownership of a diverse portfolio of customers, using telephone and digital engagement to build relationships, uncover opportunities and accelerate growth. With a strong focus on strategic account development, you will manage and grow existing customers across e-commerce, veterinary, sports and other specialist channels, identifying opportunities to broaden Essity's presence, increase net revenue and improve profitability. Alongside your growth portfolio, you will also play an important role in maintaining strong relationships with our key Pharmacy wholesale partners, helping to ensure a high-quality customer experience and continued commercial success. This is more than an account management role. You will have genuine ownership of your customer portfolio and the opportunity to shape how we develop emerging and specialist areas of our business. Are you a commercially driven sales professional who thrives on building relationships, identifying opportunities and turning insight into sustainable growth?

What You Will Do

• Own and develop a portfolio of customer accounts, creating clear account plans and identifying opportunities for sustainable, profitable growth.
• Build strong, trusted relationships with customers across multiple market segments, becoming a valued commercial partner.
• Drive growth across e-commerce, veterinary, sports and other specialist channels, identifying opportunities to expand Essity's brand presence and customer reach.
• Manage key relationships within Pharmacy wholesale, maintaining strong customer partnerships and supporting consistent service and supply.
• Develop a strong understanding of your customers' businesses, challenges and ambitions, using these insights to create relevant, commercially compelling solutions.
• Identify opportunities within existing accounts to broaden product penetration, increase customer value and strengthen Essity's position.
• Maintain an active and well-managed sales pipeline through CRM, progressing opportunities with pace and clear commercial focus.
• Use customer and sales data to prioritise activity, identify potential opportunities and make informed account decisions.
• Work collaboratively across Essity, bringing together the right internal expertise to unlock opportunities and deliver a seamless customer experience.

Are you a commercially driven sales professional who thrives on building relationships, identifying opportunities and turning insight into sustainable growth?

We are looking for a Virtual Account Specialist to join Essity, playing an important role in developing our business across Medical Distribution and Pharmacy. This is an exciting opportunity for an ambitious, entrepreneurial sales professional who wants the autonomy to develop their own portfolio, build strong customer partnerships and make a visible commercial impact., You are a natural relationship builder with a commercial, entrepreneurial and proactive mindset. You are energised by opportunity, comfortable starting conversations and motivated by seeing customer relationships translate into tangible business results.

You will ideally bring:

• Experience in sales, account management, business development or inside sales, with evidence of developing customer relationships and delivering commercial results.
• A strong commercial mindset and the ability to identify opportunities within existing customer accounts.
• Experience or knowledge of the Pharmacy and/or distribution sectors would be advantageous, but is not essential.
• Excellent communication and relationship-building skills, particularly through telephone and digital channels.
• The confidence to engage customers, understand their needs and turn those conversations into opportunities.
• Commercial curiosity and an instinct for identifying where additional value and growth can be created.
• Confidence using CRM systems, sales information and customer data to prioritise activity and manage a healthy opportunity pipeline.
• Strong organisational skills and the ability to manage multiple customers, opportunities and internal stakeholders effectively.
• Resilience, energy and a results-oriented mindset.
• A collaborative approach and a genuine commitment to delivering an excellent customer experience.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us