Client Success Manager — Growth & Impact Lead

GetJobSmart; Charlotte (NC); Hybrid; USD 132,000 - 143,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Peak Wisteria Corp. is hiring a Customer Success Manager in Charlotte, NC, for a full-time role. You will manage client relationships, monitor product usage, and provide timely support while identifying upsell opportunities and maintaining strong partnerships with the sales team.

The position is office-based in Charlotte with potential for remote work depending on company policy. A bachelor’s degree in a related field and 3–5 years of experience are preferred, with proficient English and access

Qualifications

• Bachelor's degree in a related field
• Experience in customer success
• Strong communication skills
• Client-centric approach
• Ability to build and maintain relationships
• Proficiency in project management tools
• Solid understanding of products and services

Responsibilities

• Manage client relationships
• Monitor product usage
• Provide timely support
• Identify upsell opportunities
• Maintain strong partnerships with the sales team

Skills

Client relationships

Product usage monitoring

Customer support

Upsell opportunities

Communication skills

Cross-functional collaboration

Education

Bachelor's degree

Tools

Project management software

CRM software

Data analysis tools

Job description

Peak Wisteria Corp. is hiring a Customer Success Manager in Charlotte, NC, for a full-time role. You will manage client relationships, monitor product usage, and provide timely support while identifying upsell opportunities and maintaining strong partnerships with the sales team.

The position is office-based in Charlotte with potential for remote work depending on company policy. A bachelor’s degree in a related field and 3–5 years of experience are preferred, with proficient English and access