Growth-Oriented Sales Support Specialist

General Datatech; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

General Datatech (GDT) is seeking a Sales Support Specialist to work with Account Executives, building and maintaining strong client relationships, and delivering essential post-sales support to help drive client satisfaction and business growth.

In this role you will prepare and configure quotes, assist with RFQ/RFP documents, coordinate pricing with partners, and collaborate with engineers to scope opportunities.

Qualifications

• Strong customer service orientation including excellent telephone etiquette, including appropriately handling calls from clients.
• Microsoft Office required, and SAP preferred.
• Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment.
• Team oriented, flexible and adaptable; Positive attitude and strong work ethic
• Highly polished and professional in demeanor
• Strong self-starter detail oriented, basic Excel knowledge, problem solver

Responsibilities

• Support assigned Account Executives throughout the full sales lifecycle, including pre- and post-sales activities.
• Develop and manage quote configurations to ensure seamless and accurate integration into Salesforce.
• Assist with RFQ/RFP documentation, deal reviews, sales order completion
• Communicate with partners, vendors, and suppliers to confirm pricing, discounts, and product availability.
• Conduct pricing comparisons using historical data (list price, discount %, GP %) to support strategic quoting decisions.
• Assist with deal review and registration
• Engage engineers and solution architects to assist with BOM development and opportunity scoping.
• Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams.
• Process and track return material authorizations (RMAs).
• Assist with RFQ entry and RFP documentation.
• Prepare and submit expense reports, aging reports, commission reports, and other required documentation.
• Maintain accurate internal and customer-facing records, including updating GDTiQ with opportunity details (name, stage, close date, quote status) and managing tracking spreadsheets.
• Assist with onboarding new customers, partners, and vendors while ensuring compliance with internal processes and documentation standards.

Skills

Customer service

Telephone etiquette

Organization

Multi-tasking

Team oriented

Attention to detail

Professional demeanor

Tools

Microsoft Office

SAP

Job description

General Datatech (GDT) is seeking a Sales Support Specialist to work with Account Executives, building and maintaining strong client relationships, and delivering essential post-sales support to help drive client satisfaction and business growth.

In this role you will prepare and configure quotes, assist with RFQ/RFP documents, coordinate pricing with partners, and collaborate with engineers to scope opportunities.