Sales Support Specialist

GDT Datatech Canada Limited; New Jersey; Remote; USD 55,000 - 75,000; Full time

Job summary

GDT Datatech Canada Limited is seeking a Sales Support Specialist to work remotely from New Jersey, collaborating with Account Executives to ensure client satisfaction and drive revenue growth. You will handle post-sales activities, coordinate with internal teams, and maintain Salesforce-enabled processes to support deal execution.

The role requires strong customer service, proficiency in Microsoft Office and Salesforce, and the ability to manage multiple tasks in a fast-paced environment while

Qualifications

• Strong customer service orientation and telephone etiquette.
• Proficiency in Microsoft Office; SAP experience preferred.
• Able to organize, prioritize and handle multiple tasks in a fast-paced environment.

Responsibilities

• Support Account Executives through the full sales lifecycle (pre- and post-sales).
• Develop and manage quote configurations for Salesforce integration.
• Assist with RFQ/RFP documentation, deal reviews, and sales orders.
• Communicate with partners, vendors and suppliers to confirm pricing and product availability.
• Conduct pricing comparisons using historical data (list price, discount %, GP%).
• Assist with deal review and registration.
• Engage engineers/solution architects for BOM development and opportunity scoping.
• Coordinate with logistics and purchasing for tracking to customers and implementation teams.
• Process RMAs and RFQ/RFP entries.
• Prepare expense, aging, and commission reports and other required documentation.
• Maintain accurate internal and customer-facing records and update opportunity details.

Skills

Customer service

Phone etiquette

Microsoft Office

SAP

Excel basics

Organization

Team oriented

Adaptability

Detail oriented

Self-starter

Tools

Salesforce

Job description

Sales Support Specialist### Sales Support SpecialistApply: Remote-New Jersey: Full time: Posted 3 Days Ago: R-101935Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.**Job Summary:**GDT Sales Support Specialist works closely with Account Executives to build and maintain a successful and continued relationship with GDT’s client base with the goal of increasing client satisfaction and contributing to the growth of the business. In this role, you will provide the essential day-to-day facilitation of post sales activities. Your ability to deliver exceptional customer service and work proactively in a fast-paced environment will be the key to your success in this role. **Key Responsibilities:**· Support assigned Account Executives throughout the full sales lifecycle, including pre- and post-sales activities.· Develop and manage quote configurations to ensure seamless and accurate integration into Salesforce.· Assist with RFQ/RFP documentation, deal reviews, sales order completion· Communicate with partners, vendors, and suppliers to confirm pricing, discounts, and product availability.· Conduct pricing comparisons using historical data (list price, discount %, GP %) to support strategic quoting decisions.· Assist with deal review and registration· Engage engineers and solution architects to assist with BOM development and opportunity scoping.· Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams.· Process and track return material authorizations (RMAs).· Assist with RFQ entry and RFP documentation.· Prepare and submit expense reports, aging reports, commission reports, and other required documentation.· Maintain accurate internal and customer-facing records, including updating GDTiQ with opportunity details (name, stage, close date, quote status) and managing tracking spreadsheets.· Assist with onboarding new customers, partners, and vendors while ensuring compliance with internal processes and documentation standards. **Knowledge, Skills, and Abilities:**· Strong customer service orientation including excellent telephone etiquette, including appropriately handling calls from clients.· Microsoft Office required, and SAP preferred.· Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment.· Team oriented, flexible and adaptable; Positive attitude and strong work ethic· Highly polished and professional in demeanor· Strong self-starter detail oriented, basic Excel knowledge, problem solverGDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.