Sales Support Specialist — Client Success & Deal Enabler

General Datatech, LP; New Jersey; Hybrid; USD 45,000 - 65,000; Full time

Job summary

General Datatech, LP in New Jersey seeks a Sales Support Specialist to work closely with Account Executives, supporting post-sales activities and maintaining client relationships. You will deliver exceptional customer service in a fast-paced environment, coordinating quotes, pricing, and orders.

The role requires strong organizational skills, multitasking, and proactive problem-solving, with experience in SAP and Microsoft Office.

Qualifications

• Strong customer service orientation and telephone etiquette.
• Ability to handle multiple tasks in a fast-paced environment.
• Organized and proactive with attention to detail.

Responsibilities

• Support assigned Account Executives throughout the full sales lifecycle, including pre- and post-sales activities.
• Develop and manage quote configurations to ensure seamless integration into Salesforce.
• Assist with RFQ/RFP documentation, deal reviews, sales order completion.
• Communicate with partners, vendors, and suppliers to confirm pricing, discounts, and product availability.
• Conduct pricing comparisons using historical data to support strategic quoting decisions.
• Assist with deal review and registration.
• Engage engineers and solution architects to assist with BOM development and opportunity scoping.
• Coordinate with logistics and purchasing teams to provide tracking information to the customer and implementation teams.
• Process and track RMAs.
• Assist with RFQ entry and RFP documentation.
• Prepare and submit expense reports, aging reports, commission reports, and other required documentation.
• Maintain accurate internal and customer-facing records and update opportunity details.

Skills

Customer service

Phone etiquette

Multi-tasking

Team player

Detail-oriented

Problem solving

Tools

Microsoft Office

SAP

Job description

General Datatech, LP in New Jersey seeks a Sales Support Specialist to work closely with Account Executives, supporting post-sales activities and maintaining client relationships. You will deliver exceptional customer service in a fast-paced environment, coordinating quotes, pricing, and orders.

The role requires strong organizational skills, multitasking, and proactive problem-solving, with experience in SAP and Microsoft Office.