Sales Support Specialist

General Datatech, LP; New Jersey; Hybrid; USD 45,000 - 65,000; Full time

Job summary

General Datatech, LP in New Jersey seeks a Sales Support Specialist to work closely with Account Executives, supporting post-sales activities and maintaining client relationships. You will deliver exceptional customer service in a fast-paced environment, coordinating quotes, pricing, and orders.

The role requires strong organizational skills, multitasking, and proactive problem-solving, with experience in SAP and Microsoft Office.

Qualifications

• Strong customer service orientation and telephone etiquette.
• Ability to handle multiple tasks in a fast-paced environment.
• Organized and proactive with attention to detail.

Responsibilities

• Support assigned Account Executives throughout the full sales lifecycle, including pre- and post-sales activities.
• Develop and manage quote configurations to ensure seamless integration into Salesforce.
• Assist with RFQ/RFP documentation, deal reviews, sales order completion.
• Communicate with partners, vendors, and suppliers to confirm pricing, discounts, and product availability.
• Conduct pricing comparisons using historical data to support strategic quoting decisions.
• Assist with deal review and registration.
• Engage engineers and solution architects to assist with BOM development and opportunity scoping.
• Coordinate with logistics and purchasing teams to provide tracking information to the customer and implementation teams.
• Process and track RMAs.
• Assist with RFQ entry and RFP documentation.
• Prepare and submit expense reports, aging reports, commission reports, and other required documentation.
• Maintain accurate internal and customer-facing records and update opportunity details.

Skills

Customer service

Phone etiquette

Multi-tasking

Team player

Detail-oriented

Problem solving

Tools

Microsoft Office

SAP

Job description

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

Job Summary

GDT Sales Support Specialist works closely with Account Executives to build and maintain a successful and continued relationship with GDT’s client base with the goal of increasing client satisfaction and contributing to the growth of the business. In this role, you will provide the essential day-to-day facilitation of post sales activities. Your ability to deliver exceptional customer service and work proactively in a fast-paced environment will be the key to your success in this role.

Key Responsibilities

• Support assigned Account Executives throughout the full sales lifecycle, including pre- and post-sales activities.
• Develop and manage quote configurations to ensure seamless and accurate integration into Salesforce.
• Assist with RFQ/RFP documentation, deal reviews, sales order completion
• Communicate with partners, vendors, and suppliers to confirm pricing, discounts, and product availability.
• Conduct pricing comparisons using historical data (list price, discount %, GP %) to support strategic quoting decisions.
• Assist with deal review and registration
• Engage engineers and solution architects to assist with BOM development and opportunity scoping.
• Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams.
• Process and track return material authorizations (RMAs).
• Assist with RFQ entry and RFP documentation.
• Prepare and submit expense reports, aging reports, commission reports, and other required documentation.
• Maintain accurate internal and customer-facing records, including updating GDTiQ with opportunity details (name, stage, close date, quote status) and managing tracking spreadsheets.
• Assist with onboarding new customers, partners, and vendors while ensuring compliance with internal processes and documentation standards.

Knowledge, Skills, and Abilities

• Strong customer service orientation including excellent telephone etiquette, including appropriately handling calls from clients.
• Microsoft Office required, and SAP preferred.
• Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment.
• Team oriented, flexible and adaptable; Positive attitude and strong work ethic
• Highly polished and professional in demeanor
• Strong self-starter detail oriented, basic Excel knowledge, problem solver

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

GDT believes in the power of technology to benefit humanity. As a global IT solutions provider, we bring IT to life for our clients by putting people first in all we do. Our mission is to accelerate our clients’ business goals by providing outcome-driven IT solutions and expertise for modern platforms, networks, and cybersecurity. We have a 26-year heritage and a global workforce. We are consistently recognized by our partners for our expertise across our solution stack and maintain more than 450 certifications with the world’s best-known technology providers. Our history, knowledge, and global reach provide a foundation for developing rich, sustainable services and solutions that bring our team to the forefront of IT leadership and expertise.