Growth-Oriented General Manager — Coffeehouse Leader

Bagel Brands; Andover (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee in Andover, Minnesota, seeks a General Manager to lead daily operations, drive sales, and deliver exceptional guest experiences. You will manage staffing, training, and performance while upholding brand standards and safety.

This role reports to the Area Manager and requires strong leadership, coaching, and financial acumen. Responsibilities include optimizing schedules, maintaining inventory, and ensuring consistent quality across beverages and food.

Qualifications

• A minimum of 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Valid driver's license and reliable transportation for supply chain, operational, and marketing tasks.
• Reliable transportation to and from the workplace.
• Ability to work full-time (40–47 hours per week). Overtime, including early mornings, evenings, weekends, and holidays, is regularly required.

Responsibilities

• Lead staffing across all shifts, publish accurate schedules, and develop bench strength for peak dayparts.
• Coach performance, recognize contributions, and reduce turnover using Caribou tools and resources.
• Oversee training, onboarding, and development initiatives for ongoing team growth.
• Motivate and support team members to reach their full potential.
• Model and uphold company policies, ensuring a safe, welcoming environment for guests and staff.
• Utilize Caribou systems to monitor performance, maintain records, and inform decisions.
• Drive sales, profitability, and operational excellence including local marketing efforts.
• Ensure shift coverage, inventory integrity, and adherence to health, safety, and food-handling standards.
• Oversee cash controls, loss prevention, and cash handling accuracy.
• Maintain consistent brand standards for quality across beverages and food items.

Skills

Core values embodiment

Trust & communication

Resilience under pressure

Change leadership

Team collaboration

Feedback & empathy

Conflict resolution

Learning new systems

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee in Andover, Minnesota, seeks a General Manager to lead daily operations, drive sales, and deliver exceptional guest experiences. You will manage staffing, training, and performance while upholding brand standards and safety.

This role reports to the Area Manager and requires strong leadership, coaching, and financial acumen. Responsibilities include optimizing schedules, maintaining inventory, and ensuring consistent quality across beverages and food.