Coffeehouse General Manager: Lead, Grow, Delight Guests

Caribou Coffee; White Bear Lake (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee in White Bear Lake, MN, is seeking a General Manager to lead overall coffeehouse performance, focusing on sales growth, team development, and exceptional guest experiences. You will oversee staffing, training, safety, and high‑quality service across in-store and drive-thru channels.

The role requires 1–2 years of management experience in hospitality or retail, a valid driver's license, and full-time availability, with occasional overtime and weekend work.

Qualifications

• Minimum 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Valid driver's license and reliable transportation for tasks.
• Full-time availability (40–47 hours per week); overtime, weekends, and holidays expected.
• ServSafe certification preferred to enhance safety practices.
• High school diploma or GED preferred; additional certifications a plus.

Responsibilities

• Lead staffing levels and create accurate, demand-based schedules to meet business needs.
• Coach performance, recognize contributions, and develop team engagement.
• Ensure training, onboarding, and development initiatives are completed.
• Drive sales, profitability, and operational excellence through focused execution of local marketing and daily operations.
• Maintain open/close procedures and ensure coverage for all business hours.

Skills

Team leadership

Coaching

Communication

Change leadership

Feedback

Ownership

Adaptability

Learning new systems

Education

High school diploma or GED

ServSafe certification (preferred)

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee in White Bear Lake, MN, is seeking a General Manager to lead overall coffeehouse performance, focusing on sales growth, team development, and exceptional guest experiences. You will oversee staffing, training, safety, and high‑quality service across in-store and drive-thru channels.

The role requires 1–2 years of management experience in hospitality or retail, a valid driver's license, and full-time availability, with occasional overtime and weekend work.