Cafe General Manager — Lead Team, Guest Experience

Caribou Coffee; Sauk Centre (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee in Sauk Centre, Minnesota seeks a General Manager to lead daily operations and drive guest satisfaction. You will oversee staffing, training, inventory, and P&L while upholding Caribou standards and a strong coffeehouse culture.

The role focuses on building a high-performing team, delivering exceptional guest experiences across drive-thru and in-store channels, and sustaining sales growth with operational excellence. Be part of the herd!

Qualifications

• Minimum 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Valid driver's license and reliable transportation.
• Ability to work full-time (40–47 hours per week). overtime, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Lead staffing across all shifts and publish accurate schedules.
• Coach and develop team using Caribou tools to strengthen engagement and reduce turnover.
• Oversee onboarding, training, and promotional windows.
• Model policies and maintain a safe, welcoming environment.
• Utilize systems for administrative tasks, record-keeping, and performance monitoring.
• Drive sales, profitability, and operational excellence through local marketing.

Skills

Leadership

Communication

People management

Change leadership

Coaching

Feedback

Problem solving

Adaptability

Tools

Toast POS

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee in Sauk Centre, Minnesota seeks a General Manager to lead daily operations and drive guest satisfaction. You will oversee staffing, training, inventory, and P&L while upholding Caribou standards and a strong coffeehouse culture.

The role focuses on building a high-performing team, delivering exceptional guest experiences across drive-thru and in-store channels, and sustaining sales growth with operational excellence. Be part of the herd!