Growth-Oriented Client Services Manager, I/DD Care

BAYADA Home Health Care; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid holidays

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Pittsburgh, PA Habilitation office. You will lead client services, coordinate scheduling, and grow a compassionate team serving individuals with I/DD across Pittsburgh and surrounding communities.

In this role you’ll collaborate with Clinical Managers, oversee caseload management, and drive service delivery improvements, while advancing your leadership in healthcare management. Join BAYADA’s mission-driven growth.

Qualifications

• Bachelor’s degree required.
• Prior I/DD, habilitation, medical office, or home care experience preferred.
• Strong communication, organization, and interpersonal skills.
• Ability to build meaningful relationships with clients, families, employees, and community partners.

Responsibilities

• Provide exceptional customer service and support high-quality services for I/DD clients.
• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow your client caseload.
• Build lasting relationships with clients, families, referral sources, payors, and community organizations.
• Develop strong, collaborative relationships with field employees and office leadership.
• Monitor key metrics and maintain effective fiscal management of your caseload.
• Partner with Clinical Managers to provide supervision, support, and resources to field employees.
• Identify opportunities to improve client satisfaction, employee engagement, and service delivery.
• Take on additional responsibilities and leadership opportunities as the office grows.

Skills

Communication

Organization

Interpersonal skills

Relationship-building

Growth mindset

Ambition

Initiative

Education

Bachelor’s degree

Tools

EMR software

Job description

BAYADA Home Health Care is seeking a Client Services Manager for our Pittsburgh, PA Habilitation office. You will lead client services, coordinate scheduling, and grow a compassionate team serving individuals with I/DD across Pittsburgh and surrounding communities.

In this role you’ll collaborate with Clinical Managers, oversee caseload management, and drive service delivery improvements, while advancing your leadership in healthcare management. Join BAYADA’s mission-driven growth.