Client Services Manager — Lead, Grow, and Impact I/DD Care

BAYADA Home Health Care; Philadelphia (Philadelphia County); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

BAYADA Home Health Care in Northeast Philadelphia seeks a Client Services Manager to lead habilitation services, grow your caseload, and deliver high-quality care for individuals with I/DD. You’ll work with experienced leaders to develop as a manager and make a meaningful impact.

You’ll supervise field staff, coordinate services, and collaborate with clinical leadership while advancing your career in a supportive, mission-driven environment.

Qualifications

• Bachelor’s degree required.
• Prior I/DD, Habilitation, medical office, or home care experience preferred.
• Prior supervisory or leadership experience a plus.
• Ambition, initiative, and a growth mindset.
• Strong computer skills, including electronic medical record experience.
• Excellent communication, organizational, and interpersonal skills.
• Ability to build meaningful relationships with clients, families, employees, and community partners.

Responsabilités

• Provide exceptional customer service and support high-quality services for clients.
• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow your client caseload.
• Build lasting relationships with clients, families, referral sources, payors, and community organizations.
• Develop strong, collaborative relationships with field employees and office leadership.
• Monitor key metrics and maintain effective fiscal management of your caseload.
• Partner with Clinical Managers to provide supervision, support, and resources to field employees.
• Identify opportunities to improve client satisfaction, employee engagement, and service delivery.
• Take on additional responsibilities and leadership opportunities as you develop.

Connaissances

Client services

Team leadership

Growth mindset

Communication skills

EMR experience

Formation

Bachelor’s degree

Outils

Electronic Medical Records (EMR)

Description du poste

BAYADA Home Health Care in Northeast Philadelphia seeks a Client Services Manager to lead habilitation services, grow your caseload, and deliver high-quality care for individuals with I/DD. You’ll work with experienced leaders to develop as a manager and make a meaningful impact.

You’ll supervise field staff, coordinate services, and collaborate with clinical leadership while advancing your career in a supportive, mission-driven environment.