Client Services Manager

BAYADA Home Health Care; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid holidays

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Pittsburgh, PA Habilitation office. You will lead client services, coordinate scheduling, and grow a compassionate team serving individuals with I/DD across Pittsburgh and surrounding communities.

In this role you’ll collaborate with Clinical Managers, oversee caseload management, and drive service delivery improvements, while advancing your leadership in healthcare management. Join BAYADA’s mission-driven growth.

Qualifications

• Bachelor’s degree required.
• Prior I/DD, habilitation, medical office, or home care experience preferred.
• Strong communication, organization, and interpersonal skills.
• Ability to build meaningful relationships with clients, families, employees, and community partners.

Responsibilities

• Provide exceptional customer service and support high-quality services for I/DD clients.
• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow your client caseload.
• Build lasting relationships with clients, families, referral sources, payors, and community organizations.
• Develop strong, collaborative relationships with field employees and office leadership.
• Monitor key metrics and maintain effective fiscal management of your caseload.
• Partner with Clinical Managers to provide supervision, support, and resources to field employees.
• Identify opportunities to improve client satisfaction, employee engagement, and service delivery.
• Take on additional responsibilities and leadership opportunities as the office grows.

Skills

Communication

Organization

Interpersonal skills

Relationship-building

Growth mindset

Ambition

Initiative

Education

Bachelor’s degree

Tools

EMR software

Job description

Client Services Manager – Habilitation

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Pittsburgh, PA Habilitation office. Our team supports individuals with intellectual and developmental disabilities (I/DD) throughout Pittsburgh and the surrounding communities.

This position has been created due to the continued growth of our office and expanding services in the Pittsburgh community. It’s an exciting opportunity to join a growing team while building your leadership skills and advancing your career in healthcare management.

Grow With a Growing Team

As a Client Services Manager, you’ll gain hands-on experience in client services, team leadership, operations, business development, and caseload management. You’ll work closely with Clinical Managers and field employees while taking on increasing responsibility as the office continues to grow.

If you’re ambitious, motivated by achieving goals, and excited by the opportunity to grow alongside a growing office, this role offers the chance to build your career while making a meaningful impact in the I/DD community.

What You’ll Do

• Provide exceptional customer service and support high-quality services for I/DD clients
• Coordinate client services and address emergent scheduling needs
• Manage and proactively grow your client caseload
• Build lasting relationships with clients, families, referral sources, payors, and community organizations
• Develop strong, collaborative relationships with field employees and office leadership
• Monitor key metrics and maintain effective fiscal management of your caseload
• Partner with Clinical Managers to provide supervision, support, and resources to field employees
• Identify opportunities to improve client satisfaction, employee engagement, and service delivery
• Take on additional responsibilities and leadership opportunities as the office grows

What We’re Looking For

• Bachelor’s degree required
• Prior I/DD, Habilitation, medical office, or home care experience preferred
• Prior supervisory or leadership experience a plus
• Demonstrated success achieving goals and taking on increased responsibility
• Ambition, initiative, and a growth mindset
• Strong computer skills, including electronic medical record experience
• Excellent communication, organization, and interpersonal skills
• Ability to build meaningful relationships with clients, families, employees, and community partners

Why Join BAYADA?

Join a Growing Office: This role was created because of the continued growth of our Pittsburgh Habilitation office, giving you the opportunity to grow alongside an expanding team and service line.

Career Growth: Develop your leadership and healthcare management skills with opportunities for increased responsibility and advancement.

Meaningful Work: Make a direct impact on individuals with I/DD and the families and communities that support them.

Collaborative Environment: Partner with Clinical Managers and a dedicated team working together to provide exceptional services.

Comprehensive Benefits: BAYADA offers medical, dental, and vision insurance; paid holidays, vacation, and sick time; employer-paid life insurance; 401(k) with company match; direct deposit; and Employee Assistance Program (EAP).

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.